Hotel Indigo - Silverthorne by IHG

Claro! Súper recomendado y el personal excelente

Todo estuvo súper bien, la pasé muy bien con mi hija y es súper seguro

Super cute

The comforter on the bed was awful I’m sorry. It kept me up all night crinkling every time I moved

The room was nice & big. A lot of potential.

The pool was broken, which was the reason I chose this hotel. We were not made aware of that until we arrived at the pool in our swimsuits and found a note. I’ve tried to contact the hotel about this and they won’t respond. We were also overcharged with a second charge; unclear what it’s for as we did not charge anything to the room. The mini-fridge is not practical and doesn’t work well.

Hotel charges you a bunch of fees that are not reflected on what you pay through booking.com

Location conscience

Heard people n the halls

Like the direction and the room.

My experience at Hotel Indigo was extremely disappointing and far below what I expected for the price paid. Upon arrival, there was a dirty glass left outside our room door, which immediately gave a bad first impression and showed a lack of basic cleanliness and attention to detail. More seriously, the hotel charged USD 200 more than the amount agreed upon on the Booking.com platform. Despite repeated requests, they failed to send the receipt by email as promised. I eventually had to go in person to the front desk to obtain it. Even then, the staff could not properly explain the extra USD 200 charged. They only attempted to justify USD 150 in additional taxes and fees, which makes no sense, as these were supposedly already included in the Booking.com price. I sent emails, followed up in person at the reception, and yet no one was able to clearly explain the charges, nor did they respond to my emails afterward. There was no manager available with the authority or willingness to resolve the issue. Customer service was extremely poor, unprofessional, and unhelpful. Unfortunately, Booking.com also did not assist in resolving the problem, which made the situation even more frustrating. This hotel is absolutely not worth the price charged. I would never stay here again and do not recommend this hotel to anyone. Charging guests without clear explanation feels improper and unacceptable.

Absolutely nothing. Over priced. Zero customer service.

Staff was inexperienced and had no credibility.