Andaz Condesa Mexico City, By Hyatt

Nicely decorated, friendly, attentive staff.

Rooms are small, no room for a table or a comfortable chair. Breakfast is overpriced at $30 USD. There are better values for the money. There are nice views, we did not get one in our room.

Incredible

Really enjoyed our stay. Plenty of cafes and restaurants in the immediate area and felt safe too. Staff and hotel could not be faulted. Room service on two occasions and both was delicious and fast. Only thing is the pool area has nowhere really to sit or lie in the sun if you wish to. There’s only 3 loungers that are in the pool directly in the sun. Apart from that minor issue, we really enjoyed our stay and would stay again if in the area.

The rooftop pool is so beautiful. The hotel is close to everything and very safe. Absolutely enjoyed our stay here with the best hospitality.

Great experience, good service. No complaints

amenities were great

I think it depends on what you like. we booked this as a treat for the last 2 nights of a month holiday. I actually found after a month of practicing my Spanish and really feeling like I was in Mexico that the fact everyone spoke to me in English a little bit sad. it was a great hotel, but you could easily forget you were in Mexico

Breakfast was very good, lots of options, including hot and cold, and a great omelette station (located on the ground floor with both indoor and outdoor seating options). The room was comfortable, but had an amenity for someone else when we checked in. Mini bar was free and included water and soft drinks. Hotel staff were friendly and helpful. Great rooftop restaurant and bar, excellent cocktails. Conveniently located, friendly and helpful staff. Fantastic dog-friendly property and areas, with special events for fur-friends.

The shower in the bathroom did not drain properly. The rooftop pool was very small and crowded with children. Smoking of cigarettes was permitted in the rooftop restaurant. Unnecessarily confusing paperwork (e.g. receipts with amounts that appear payable when breakfast is included).

The staff has superior customer service skills. The rooftop pool & lounge are fabulous. It’s such a beautifully, well designed building. The interiors common areas aesthetics and amenities are all Instagram worthy!

Arriving at the hotel was confusing with two hotels in the lobby (Andaz and Mondrian) with different check-in options on different floors. I was with my elderly parents, and the elevators were scattered around to give access to different areas around the courtyard. Probably not so confusing if one used the escalator. The people working at the hotel were fantastic. They could not have been friendlier or more helpful. Allen, who was at the front desk was amazing, greeted us, and made special accommodations for us. The decor is not for everyone. Very "trendy," but rough around the edges. It came off as a little cheap, especially considering the price of the room. Hate to be negative, but it was a little disappointing after seeing the glitzy photos and list of amenities.