Kuukum Tulum Hotel

My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.

Las sábanas o la cama olían a humedad, nada terrible pero es un poco molesto a la hora de dormir. Todo lo demás estuvo en excelente estado y todo lo disfrutamos. Muy recomendable para un fin de semana de relax.

DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.

Muy bonito y cómodo

este hotel esta en super y excelente condiciones, el precio de la estadia es muy bueno a compracion a lo que se paga. mucho se recibe.

The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel

1 hr para encontrar el hotel, google maps envia a otro lugar, el hotel no contesta el teléfono q está en hoteles .com y dice el encargado que porq tienen otra dirección y teléfono... El lugar estaba sucio, el agua es salobre, la cocina no equipada al 100 y con basura del huésped anterior... No conforme... Cosas burnas, los empleados, el guardia de seguridad super amable y un muchacho super servicial... El lugar es bonito solo le falta atención...

El hotel en general es bonito pero el servicio es pésimo, toca estar atrás de todos para tener un servicio aceptable. La limpieza está mal hecha, llegamos y no estaba listo.

the vacation was perfect and the staff were very nice. the rooftop pools are incredible.

No me gusto ya que la propiedad apenas esta en contrucuin muy malo