MainStay Suites Lebanon - Nashville Area

Hotels.com gave this location an 8.0 out of 10, very good rating with 166 reviews. There were many options to choose from in the vicinity we chose with similar price points. This hotel, from the pictures and reviews looked good, so we selected.First I want to address cleanliness: When we got to our room, we immediately noticed that it was dirty. There was urine on the bathroom floor, it was sticky when shoes walked on it. The toilet bowl was dirty with human waste. Hair was also found both on the floor and walls. There were greasy fingerprints all over the cabinet doors and countertop in the kitchenette. There was dust all over unused, flat surfaces.Second is function/aesthetic:The shower faucet handle/ cartridge inside, needed to be replaced. The handle would continuously spin freely and not stop, so you had to find the "sweet spot" in order to turn it off. The shower head was also broken. Spraying out of the side, over the shower curtain and onto the bathroom floor. I thought this may have been simply calcium buildup, but after inspection, saw that the head was actually coming apart from its body.The faucet on the vanity was loose and very crooked. The faucet stop was installed incorrectly and was barely allowing water to pass by, even in the open setting. The drywall in the bathroom looked like it was under repair, There was bubbling and peeling of the paint all over. The lighting fixture was covered with rust, along with the hinges on the bathroom door. Would like refund.

Great stay nice clean rooms

We needed a room for six. They gave us a room with two queen beds and sofa sleeper, which was fine. When we went to make the sofa bed there were no linens. We called and asked for them. They told us to come get them. The only thing they provided was a flimsy blanket, no sheets, no pillows. Who wants to sleep on a mattress with no linens or pillows? If you are going to advertise a sofa sleeper the least you can do is provide linens for it. Will never stay here again!

We ended up canceling our stay and just paid for the first night. As soon as we walked in the lobby this horrible smell hits you. It was bad. Then on top of that thermy want to charge you $150 deposit, that is not mentioned on Hotels.com when you book, and another $50 to check in early. We ended up staying at Comfort Inn IN Lebanon (Mainstays is like 6miles away from main Lebanon). We would not recommend this place just from the walk into the lobby.

Best rooms yet. 100% clean and great stay.

All good.