Tru By Hilton Ashburn One Loudoun, Va

Excellent location and very good breakfast.

Location

The iron had melted plastic on it and it ruined my shirt. I showed the manager who sent it to corporate who have still not responded in almost two weeks. Not willing to take any responsibility and I took photos and brought the iron and shirt town. The manager to her credit also took photos and sent to corporate. Very disappointed

Ideal location with shops and restaurants around the corner, really nice vibe. Bright hotel with great facilities—the water cooler and the 24/7 coffee were welcome. Reception staff were helpful and friendly, especially Mason, who seemed to work evenings. Large rooms with clean bathrooms and lovely free shower gels and shampoo. Breakfast was great, with a selection to choose from and starting at 6 a.m., which was perfect for before work.

If I were being picky, I'd say that the bins could have been emptied a bit more often, especially around the water cooler, as it was full of cups. And the cleaning staff didn't do my room in the 4 nights I was there. Not an issue for me though, there were plenty of clean towels and stuff anyway.

The staff that maintains the facility clean are doing a great job. Two staff member in the front office counter should have been trained, not friendly at all.

Very clean and quiet. Nice amenities- airline shuttle, coffe a tea, pool table, gym and walkable to Loudoun One commercial area. Good restaurants in the area.

Stayed with relatives for an event recently and then we stayed for 2 nights recently. Great location One Loudoun full of restaurants and some retail. Management (Anna) helpful..although it does seem at times the front desk does not receive instructions for things like room location, but otherwise staff very helpful. When booking suggestion ask if any kid events during your stay and if so request quiet rooms as it can get loud. Serves a nice breakfast and has a decent gym. Folks remember to tip the staff cleaning your tables and housekeeping. True they do not service every day but they will get you anything you need. Given wedding business and location, great value for the rates and/or points. Tip park hotel area as they tow in the garages if overnight. Also park around back for easy entrance to elevators.