Himley Country Hotel

Could not use the shower, see enclosed pic, and room was generally not good.

I stayed one night at the Himley country hotel for work purposes and at check in I spoke to the gentleman on duty about booking for three nights the following week which he did and asked me to pay there and then so i did, i had a call from work within half hour of booking to say that the work had been cancelled and that I wouldn't need to stay, i went back to reception and cancelled the booking and asked for the payment to be paid back onto the card, he said he couldn't do that and the manager would have to do it and her name was Natasha and she wouldn't be available till the next day at 10am. The next day i tried several times to get in touch from 10am and finally got to speak to the manage and explained the situation to her, she refused to refund the money back to the card saying that they have a no cancelation refund policy i think is is quite unreasonable as i was not told by the reception of this when i booked, she said that it says on line but again explained the booking was made face to face at reception but she still refused, i also complained about the disgusting state of the room, but nothing was done again,there was a broken picture on the wall, lots of cob webs on the inside of the windows and black mold in the grouting of the bathroom tiles, i was told to contact reservation@himleycountryhotel.com to take it further which i have done 4 times now with no response needless to say i am now going to take it further to consumer rights and trading standards.

The room was that hot TV didn't work you had to move it around to get a single and thay will not refund you for the room so do not stay the it is terrible place broken light switches and the heating switche was hang off the wall with wire hanging out PLEASE DON'T STOP THERE

Basic but expected given value

My stay was extra special as it was the evening before and my wedding day evening. Me and my best friend stayed the Friday and had a lovely meal on the evening. We mentioned to our server that i was getting married in the morning and she brought out a desert with a candle saying congratulations. Was a complete surprise which made it that more special. The room was beautiful and the staff overall so lovely and welcoming.

Overall the accommodation was ok. We used it as a place to sleep for 2 nights. Location was a 10minute drive from Kingswinford. Hotel is a little dated but the rooms and bathrooms were clean and tidy. Based on the rates it was a reasonable accommodation.

Wasn’t bad stay, it was good just for the 2 nights.

Very basic.. good for 1 night.

Hotel tired but ok for the price

Hotel is tired but ok for the price