River Garden Hotel & Suites

This hotel seems like it would rather just be a rooftop pool bar and restaurant than a hotel. Check in/out is on the 18th floor. When we checked in, the man asked if we booked on Expedia. We said we booked with hotels.com and he was visibly disappointed. So it wasn’t surprising that when we got to our room, it fell below our expectations. To start, the windows were completely frosted, so we couldn’t see outside. We could however hear everything happening at the bar and all of our neighbors’ rooms. What was really confounding was the lack of typical amenities for this type of hotel. Want tissues? None in the room. Need a washcloth or extra hand towel? None in the room either. Want to have some sent up or order a coffee via room service? Also, no. The location was the best part of this hotel. It was manageable for one night but I’m glad we weren’t there longer.

Not the typical hotel chain where you are just another number. The staff in this hotel are very friendly and accommodating. I am very particular, when it comes to dinner. The attendant (Ivan) who took my order was able to get me a meal that was not in the menu. The chef did such a great job, that my second night in the hotel I ordered the same (Tuna steak with vegetables on the grill)…..:)

Overall is a good place to stay

Excelente!! Great hotel with excellent amenities. Great location. The breakfast was perfect.

The staff personal they are so respectful

first class at a good price. perfect location to walk the malecon.

This is a gorgeous property and the staff is fabulous. I enjoyed my time here

River Garden was a good experience. The hotel is in a privileged location right across the malecón. Walkability is amazing. The views of the city and the river incredible. Guayacán, the restaurant, has great food. Ivan, the waiter, was very helpful and very nice; and so were the front desk ladies. All around a good stay.

The staff were so friendly and thought of everything. They even prepared us a light lunch to have at 1 am for our airport pickup and arranged our shuttle to the airport, all complimentary!

Great location on the water, fantastic views, excellent restaurant, great service.