JW Marriott Hotel Guadalajara

I really don't leave negative reviews for hotels, especially Marriott properties where I have status. But I was not impressed by the JW Marriott in Guadalajara. I've stayed in other JW Marriott properties around the world and this one doesn't live up to the name in terms of service or amenities. The good is that I got a room upgrade as an ambassador member. The junior suite was a nice room with comfortable amenities. We were on the lowest floor, but it was still a nice room with great amenities even if the windows did look out onto local traffic. The bad: when I went to check in at 3:00 PM the room was not ready. They said it would be about 10 minutes for final cleaning and told us to wait in the lounge. The lounge was sparse with only some pretzels in a bowls and canned sodas. We waited an hour before heading back down to the desk and checking again. The room still wasn't ready and so we went to the lobby bar where the disinterested bartender made us some actually stellar margaritas and we killed time for about a half hour until our room was ready. It was another half hour and a phone call to the desk before our bags were brought up. The lounge breakfast in the AM was a sort of DIY chilaquiles which was OK, but not on the same level as other hotels we stayed at on the same trip. Kinda meh and cold On top of all of that, we booked with points but they Incorrectly charged us $90 for the room and I am working withy credit card company to get that reversed. So all in all, it was a fine room, but definitely not a 5 star experience. We stayed our other night in Guadalajara at Casa Habitat and they made us feel like honored guests rather than an inconvenience.

Ate at Agave and Jose was great. Great customer service.

Jose provided excellent service and attention during our breakfast.

Simply amazing.

Our server , Jose was very kind and attentive. He took very excellent care of us

I stayed at the JW Marriott for a work trip, and was very pleased with the hotel - the room was clean and modern. I had dinner at Agave on my first night - delicious steak tacos and wonderful service from Jose!

This place is fantastic! The atmosphere is incredibly welcoming and set a great mood for the meal. The food was delicious, and I was especially impressed by how many vegan options they offer—there really is plenty to choose from. The service is truly top-notch and some of the best I’ve ever experienced. Angel, Bryan, and Jose (along with the rest of the team) were extremely attentive, helpful, and made sure everything was perfect. Highly recommend!

Thanks you so much Jose for your service. It's real pleasure to have someone in front of us with all your kindness and want to do is best right at every interaction

Food was great. Highlights Betabel, Salmon and the rib eye tacos New york can be better. Jose was a great server

Debate at the agave restaurant for dinner our first night in the hotel. José was our waiter. He did an absolutely great job very courteous very attentive. Couldn’t enough to please us. I would definitely come back if I could get him as a server again.