StripViewSuites at Vdara

sucks that i cant get points for my Bonvoy account becuse i reserve through you, the Ac was ratling as well when was on and overall the room was dusty

I rarely leave a bad review but this was a terrible experience. This is an "owner property" so you do not get to enjoy the full amenities of Vdara. The room was filthy, I sent pics because I immediately wanted to change rooms. I had to clean the bathroom myself because they could not switch our room because it was an owner property. There were hairs on literally every surface in the bathroom, a stained bathtub like someone had dyed their hair in it, peeling baseboards throughout the unit, hair on the bed, tables and counters were dirty and sticky, a broken lamp, pullout sofa is tiny and has an awful mattress that should not even be called a bed, it was uncomfortable as a couch too. No late check out allowed, not even til noon cuz its an owner property. Hotel will not clean or bring towels w/o charging a fee. Ipad room control does not work. No room service. Just book direct if you want to stay at Vdara. I've stayed there before so this was a completely different experience. We were given a food/bev credit for our trouble that covered 2 drinks at the pool. They offered to come clean that night while we were out, but I had already cleaned it myself by then. We had to wait for it to be "cleaned" before we could check in too, so this was all just very frustrating.

Beware - BAIT & SWITCH with no support from the property. Property took the view room I specifically booked out of service to do elective maintenance, which happens, I understand, but instead of putting my in a comparable room they instead put me in a lower-level room that looked out at a service area with all the noise, etc that comes with it (trucks beeping all night for example). No one will answer the phone on property and visits to the front desk are handled by front desk staff going back and forth to the back to speak to a manager who just doesn't care as he won't come out to help (I'm not allowed to give his name in the review) but front desk constantly insists that he is busy or out and will call you later but it's now been 6 days since I was first promised a call and still nothing...

We made reservations more than five months ago. Pool option was always on the website. Was very disappointed to find out pool was closed Monday-Thursday. Our stay was Sunday-Friday. Spent time calling Vdara trying to find out about pool. Reaching anyone became next to impossible. Finally reached concierge who read me supposedly an email that said pool would be open because of weather being in 90’s. Was relieved, this is why we choose Vdara. Without casino, Vdara has no draw. Instead we had to go to aria. Spouse uses a cane, walking distance was not expected. We have stayed over 4times at Vdara. We will have to seriously rethink if they are inconsistent with ability to communicate a change as large as Oh by the way no pool or Hot tub, a rather large Amenity.

The good: Sofa bad was super-comfy for kids (which is generally rare). Easy inside walk to Bellagio, Cosmo, and Aria. Now the bad: We ordered wine at a table in the bar on the lobby floor during non-busy time around 11pm, but we were NOT served for 20 minutes or so, so we had to leave and find another place. My advice is to go to a barman directly, and do not order anything from waiters there.

Breakfast was good, and the location was great.

The Vdara was nice. With two school aged kids it served our needs. Our room was a little dusty and some pet hair we could have done without but we managed. One of the t.v.’s was inoperable but we managed.