The Alest Hotel

The best hotel service we have received in our life. Great location and attention to details.

An absolutely elegant and gorgeous hotel. The staff is so thoughtful. We were especially impressed with the delicious drinks and food at the bar and friendly server and bartender, Johnny and JP. We recommend ordering the ribeye taco and Pineapple Express cocktail. Perfecto!

This is just the most perfect hotel, down to every detail. From the check in to turn down service, everything is top notch. We had a lovely room with two queen beds, which was specious. The linens and towels are top quality. There is even a Dyson hair dryer in the all-marble bathroom. The lobby area is gorgeous and there is a room for “quiet”, which is a nice touch. We don’t eat here so I can’t speak to the food. The hotel is in the upscale neighborhood of Polanco and there are many great restaurants and bars within walking distance. Make sure to walk through the lovely park as well. Definitely a five-star+ experience all around.

I had a wonderful stay at The Alest Hotel! From the moment I arrived, the staff went above and beyond to make me feel welcomed. It created such a calm and luxurious atmosphere, making it easy to relax and enjoy my stay. If you’re looking for a place that combines impeccable service with top-tier cleanliness, The Alest Hotel is the perfect choice. I can’t wait to return!

The hotel is beautiful; every detail has been carefully selected and plays into the overall composition of tones and materials - congrats to the architect and the interior designer on their amazing job.

Location, look, big bathroom, ammenities, Dyson hair dryer, beautiful room

The bed was not comfortable

We just got back from a wonderful first time stay at The Alest! I am so happy we stayed here. Everything from the food, the rooms, the ambiance, and the cleanliness were perfection. But the best part of our stay, was definitely the staff. Everyone was so friendly and welcoming. Capitan Armando and Maribel were amazing. Always greeted us with a smile and just made us feel like a part of The Alest “family.” Also, bartender Marco made an awesome dirty martini! Highly recommend any of his cocktails! Thank you to everyone there! We will of course be returning, no doubt, and I will also be recommending this beautiful boutique hotel to everyone I know!

The hotel is spectacular, the design is incredible, and the best part is the service and attention to detail from the staff. From the moment you arrive, you’re welcomed with a house drink and a questionnaire to help make your stay as perfect as possible. It was my husband’s birthday, and they surprised him with a complimentary cake and balloons. We felt right at home during our stay and can’t wait to come back. Five stars! Thank you to Apollo, Carla, Luis, Sandra, and our dear waiter Roberto Carlos!

Our room was large and comfortable, as were the beds. All staff members, from front desk to housekeeping to the restaurant staff, were welcoming and friendly. The Alest has all the things you look for in a boutique hotel: good decor, helpful service, and charming touches like a generous, complimentary drink and snack selection in your room which is replenished every day. We also recommend the hotel restaurant: during our stay we had both a great supper and lunch there. The location is excellent, with shopping and major parks nearby, and dozens of good restaurants and cafes within a 5 minute walk of the hotel. We liked that Polanco overall isn't mainly a touristic area, especially if you go to establishments off of Avenida Presidente Masaryk. After a day out, it always felt good to come back to the Alest and relax in our clean, comfortable room. The hotel is a calm, inviting refuge in the city.

Beautiful and great design. Maribel and all staff wonderful