Etéreo, Auberge Collection

Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option!

This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.

The architecture and philosophy around well being was lovely. It helped in the relaxation of the week

Quiet, unique getaway

Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.

There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!

Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.

I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.

Auberge Resorts are always a unique and special experience. First of all, this property is *stunning*. Every detail was selected with care. When it’s sunny out, you’re in paradise. The cenote in the spa is fabulous. There are tons of amenities. The bed is extremely comfortable. My room faced the Caribbean. However, the crown jewel at Etéreo is easily Miguel Baltazar and Itzam. The food at this property is astoundingly good, and the value proposition is actually decent for what you’re getting. I am still thinking about the tres leches pancakes, the ice cream from the Christmas Eve dinner, the tortillas, the beef… just all of the food. I also really like the room key, a bracelet that says “live in the present.” They let you keep it!

Nobody goes to an Auberge on a budget, but one small nit I can’t let go of… at the spa (to be clear, this is obviously not the fault of individual workers), they try to usher you through various stages of a cleanse without regard for what you want to do, which is mildly annoying. I discovered why when I got tired of the rain and decided to simply use the cenote. It turns out that a basic day spa pass is $80, “for the cleanse.” I’ve been to many nice hotels. Usually, if I just want to use the hot tub, it’s free, or a nominal fee. $80 was just a little irritating, especially since it was raining for days and the other hot tub is pretty much unusable when it’s pouring. It didn’t ruin my trip, but do be aware there is a fee for everything.