The Boylston Hotel Capitol Hill

La camera era pulita e moderna, posizione molto buona, possibilità di lasciare i bagagli prima del check in e dopo il check out

Il lavandino fuori dal bagno

Modern functional room, although quirky - it was like a bedsit and there was no wash basin in the toilet cubicle.

Lousy customer service: I requested a quiet room well in advance of my stay (several months in fact). When I arrived at the hotel I found I was given a room at street level next to the front door - possibly the noisiest room in the hotel. The banging shut of this automatic door made it impossible to stay asleep after 6am. I find it difficult to believe that Sonder couldn't have made more effort to allocate me a quieter room. When I tried to contact the hotel staff to change the room, I got either 'We can't find your reservation' or 'Oops something went wrong' (using either the Sonder app or the Sonder web page to send a message because this hotel did not have a physical reception. Both methods failed consistently - so frustrating). When I tried to call the hotel staff, no human answered the phone (I waited for 5 minutes, but that was enough when paying roaming charges). A couple of days later when I did eventually reach a human, I was told that the reservation system at that time was having problems. The hotel was unable to change my room for a quieter one. I will never stay with Sonder again.

Excellent location in Capitol Hill. Easy check in. Room was very comfortable with great amenities. They even have bike storage! My only qualm was being on the 6th floor without an elevator, but hey, it was good for my glutes!

N/A

The location can’t be beat and the building itself is really cool. I also loved not having a room key and using a code to enter the building and my room.

The room is a bit tiny; if there were more than one person in a room, I think you’d be stepping on each other the entire time.

Booked this hotel weeks in advance, got a confirmation code for entry since there’s no staff or front desk. Arrived after midnight due to a late flight, and the code didn’t work. Contacted their agent, who said my reservation was canceled because they tried to charge more than the agreed rate and it didn’t go through. No warning, no communication—just left me stranded in downtown Seattle in the middle of the night. They refused to reinstate the booking or help in any way. Terrifying and unacceptable experience. Avoid this place at all costs.