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8 / 10 Guest Rating

Elite Vacation Club

Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400, Punta Sam, MX

Elite Vacation Club - main view

About the Property

Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at our full-service spa. Take a dip in one of the 5 outdoor swimming pools or work out at the 24-hour fitness center.

Gourmet Dining and All-Inclusive Options
Enjoy meals at one of the 6 restaurants or order 24-hour room service. All-inclusive rates cover dining and select beverages. Sip on drinks at the beach bar or one of the 5 bars/lounges.

Elegant Rooms and Premium Features
Stay in one of the 415 guestrooms with private balconies and top-notch amenities. Experience comfort with down comforters, espresso makers, and 50-inch flat-screen TVs.

Experience luxury at its finest when you book your stay at Elite Vacation Club in Punta Sam!

Facilities & Amenities

Full-service spa
Free beach cabanas
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Concierge service
Elevator
Supervised childcare/activities

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent59 verified reviews
AI Summary

Guests highly rate the comfortable beds and frequently praise the friendly staff.

Categories

Cleanliness7.8
Service8.3
Location7.8
Room Quality7.8
Amenities8.3
Value for Money7.8
Food and Beverage8.3
Overall Experience7.8

Select topics to read reviews

L
Latasha
Verified booking
friends
Standard Room
Stayed in Apr 25, 2023

"Exceptional"

10.0

The entire staff was awesome

Helpful?
I
Imad
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2023

"Exceptional"

10.0

I HAD A VERY GOOD EXPEREINCE APART FROM THE PROPERTY TOUR I HAD FOR NEXT BUILDING I FELT PRESSURED AND UNCOMFORTABLE

Helpful?
S
Sadri
Verified booking
partner
Standard Room
Stayed in Mar 11, 2023

"Good"

6.0

The water is not clean even they try from the morning to clean up the chores for the grass. Also, it's rocks and water as well.. I don't like that every other drink or food you have to sign papers to the Wheatus. Also, they don't let you smoke anywhere if your cigar smoker even outside the property you have to be certain areas and a beach which I see not very convenience., be careful when you order premium Internet because I don't know the difference between free one and that one but nine days the bill went up $254 was very tricky when you ordered premium Internet because I thought I was only $17 for three devices but this was $17 a day.

Helpful?
J
Jeremaine
Verified booking
partner
Standard Room
Stayed in Feb 19, 2023

"Exceptional"

10.0

It was nothing but the best experience

Helpful?
C
Chelsea
Verified booking
partner
Standard Room
Stayed in Feb 11, 2023

"Exceptional"

10.0

The property is amazing and the food at every restaurant was exceptional. We had great service all weekend and will be back to visit again.

Helpful?
D
Daniel Esteban
Verified booking
partner
Standard Room
Stayed in Jan 28, 2023

"Excellent"

8.0

This is a beautiful High End property, very well built and maintained. Staff is very friendly and helpful. Cannot find any negative about this property other than the food from the room service which was by a long shot the worst food I can recall ever, I've had better meals at 7-11, seriously. Also did not sit very well the fact that when I brought this up at checkout they did not offer to take it off the bill which they should have, didn't want a scene so I paid and left. We only tried one of the restaurants at the hotel, Davino, service was excellent but the food was sub par both meals, not bad but certainly not good. Although I have to say that food was a complete disappointment everywhere during the whole trip. The beach was nice, although not the best in the area. If this resort was closer to the area with more amenities and better beaches it would be hard to beat but I would be very reluctant to return based on the food alone.

Helpful?
S
Sean
Verified booking
partner
Standard Room
Stayed in Dec 15, 2022

"Exceptional"

10.0

Great resort stay. Good service. Excellent food options.

Helpful?
P
Percy C
Verified booking
family
Standard Room
Stayed in Dec 9, 2022

"Exceptional"

10.0

Let you relax and comfortable.

Helpful?
S
Sepehr
Verified booking
family
Standard Room
Stayed in Nov 19, 2022

"Exceptional"

10.0

Very good

Helpful?
M
Mayra
Verified booking
family
Standard Room
Stayed in Nov 9, 2022

"Good"

4.0

Construction happening early in the morning you can hear everything. Cockroaches were found in the rooms

Helpful?