Delek Holbox

A relaxed vibe. Some very friendly staff. The rooms. The pool. Breakfast.

I had to move rooms on the second day, and was told that I had no room until my new room was ready. Fairly expensive menu and very expensive local wine.

We booked with booking and got in the offer free airport transfer, bottle of wine and 15% reduction on food and drinks. WE GOT NOTHING, there answer was : IT WAS A BOOKING PLATFORM ERROR, UNFORTUNATELY THE HOTEL DOES NOT HAVE TRANSPORTATION INCLUDED, BUT WE CAN HELP YOU SCHEDULE IT WITH AN EXTERNAL AGENCY AT A COST

Isaac was very helpful and friendly staff

Staff go out of their way for you. The restaurant staff were always so friendly and tried helping with room service when my mum wasn't feeling well. The desk staff asked if there were any special occasions when we checked in and I mentioned it was my birthday the following week, I got a surprise cake on my last day there! Swimming pool lovely and different. Hotel next to the beach and walking distance to the bioluminescent areas.

That I couldn't stay longer.

The pool area is nice and this is what they feature in most of their pictures. No real complaints here. If you're looking to catch some sun, be advised that there are only 5 beds that actually get some sun in the afternoon. The room was spacious and clean and the bed was comfortable. The staff were friendly.

We stayed here for New Year. Of the 3 restaurants on the property, only 1 was open. They had the same 4 people working there from breakfast until the end of the final dinner shift at night. They were friendly enough, but having someone work 12-14 hours a day just doesn't seem reasonable. We had lunch in the restaurant once, it took forever to get a pizza. We also tried dinner and ordered croquettes as appetizer. They arrived frozen. When we complained, the manager promptly brought out a new dish... also frozen. The food just wasn't good. Do yourself a favor and walk down the beach to Nomade. We went there for lunch and dinner for the remainder of our stay. We expected just a lot of staff were off for the holiday period and the entire property was running on a skeleton crew. We had a room with a "private" pool, but it was just next to the bridge that everyone passes. We only used it once, late at night, because otherwise it would have felt way too awkward with people walking by. The beach area was deserted and was not worth visiting. The beach bar was closed. The internet was poor. Like most places on Holbox, they use Starlink, but I guess they have the cheapest option available. 0.5-2 Mbps per device (at best) and it very regularly disconnected. It rained for one afternoon prior to our visit here and it basically is impossible to get to the hotel without using one of the ATV taxis. The entire island floods, with extremely large puddles blocking off any pedestrian/biking access. We REALLY underestimated just how bad it gets. Puddles 5-8 meters long, 5 meters wide, 30-50 cm deep. On NYE we set out for dinner in another hotel, a couple hundred meters away, but had to return and get a taxi because of the flooding.

The room and the grounds are as seen in the photos and very nice. The location is as expected, as far away from town as possible so very peacefull (be sure to have cash for the 350 pesos taxi each way).

The food was pretty poor. They have a pizza oven lit everyday but they don't use it for cooking pizza, instead you get a frozen one cooked in a kitchen oven with a soggy top. The pools were all very cold.

Great facility, really well designed and out together. I'm a builder. wherever I go I look for flaws. None found. Everything was perfect and so was the staff. They bent over backwards to help us with our stay. We're independent, do it yourself types. At one point I asked them to chill. I can do this. I'm not used to that level of service.

The location could have been closer to other facilities like other restaurants, shopping etc. It's out on Punta Coco, a long ways out of town and the 4 wheel drive, golf cart taxis took 15 minutes over rough, muddy paths to get to town. As such, we stayed put, ate excellent food, drank mango margaritas and enjoyed the fantastic pool. Oh, darn, poor us.