8.8 / 10 Guest Rating

Eterna Tulum

Name: Eterna Tulum
Address: Calle Cobá Manzana 44 Lote Lote 001, La veleta, Tulum, mx
Rating: 8.8

Calle Cobá Manzana 44 Lote Lote 001, La veleta, Tulum, mx

from US$36 / night

About the Property

Luxurious Accommodation with Pool and Free Parking

Exquisite Dining Experience

Indulge in a variety of culinary delights at our on-site restaurant, offering buffet, continental, and American breakfast options.

Convenient Location with Shuttle Service

Located near Tulum's main attractions, enjoy easy access to the Tulum Archeological Site and the bus stations. Take advantage of our paid airport shuttle service for a hassle-free arrival and departure.

Experience the ultimate blend of comfort and convenience at Eterna Tulum. Book now for an unforgettable stay!

Facilities & Amenities

Offsite parking discounted rates available

Parking

Non-smoking rooms

Air conditioning

Swimming pool

Terrace

Luggage storage

Express check-in/check-out

Tour desk

Facilities for disabled guests

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Located in Tulum, 3.4 mi from Tulum Archaeological Site, Eterna Tulum features accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Featuring a restaurant, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodations provides room service, a concierge service and organizing tours for guests. At the hotel, the rooms include a wardrobe. At Eterna Tulum rooms include bed linen and towels. No breakfast Tulum Bus station is 0.9 mi from the accommodations, while Bus station Tulum Ruins is 2.9 mi from the property. The nearest airport is Cozumel International, 50 mi from Eterna Tulum, and the property offers a paid airport shuttle service. (NO RESTAURANT AT THE HOTEL)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

3 rates found

1/12

Deluxe Room

This double room's special feature is the rooftop pool. The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a refrigerator, kitchenware and a microwave. The double room features a mini-bar, a tea and coffee maker, as well as a terrace and a patio. The unit offers 1 bed.

38 sqm

Sleeps 2

1 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerAir conditioningHair dryerKitchenette

Room Option

Board / Meal

Price for 1 night

Deluxe Room

Non-refundable

Room Only

20% OFF$44.64

$35.71

Includes taxes & fees

1/18

Suite with Private Pool

Guests will have a special experience as this suite features a rooftop pool. Featuring a private entrance, this spacious suite also is consisted of of 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchen, which is fitted with a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a terrace, this suite also offers air conditioning, a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.

67 sqm

Sleeps 2

1 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerMinibarShowerTVAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

SUITE Suite with Terrace ang Private Plunge Pool

Non-refundable

Room Only

20% OFF$74.39

$59.51

Includes taxes & fees

1/7

Deluxe Pool

1 Queen Bed413 sq feet Relax - Private plunge pool; in-room massage availableInternet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishwareSleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, towels, shampoo, and soapPractical - Laptop workspace, iron/ironing board (on request), and chefComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbsNeed to Know - No cribs (infant beds) or rollaway/extra beds availableNon-Smoking

38 m2

Sleeps 2

1 Queen Bed (150-160 cm wide)

Amenities

Coffee/tea makerMinibarAir conditioningKitchenetteRefrigeratorMicrowave

Room Option

Board / Meal

Price for 1 night

Deluxe Room with Pool

Non-refundable

Room Only

20% OFF$68.3

$54.64

Includes taxes & fees

Guest Reviews

8.8

Excellent141 verified reviews

AI Summary

Guests highly rate the convenient location and frequently praise the good value for money.

Select topics to read reviews

Sofie

Verified booking

young couple

Standard Room

Stayed in Jan 11, 2025

"I'm afraid I wouldn't recommend this..."

Good

4.0

It was nice to have our own terrace area. The styling of the hotel looks fantastic. They helped us book a last minute airport taxi after our first booking cancelled at short notice. We liked the cafe they recommended for breakfast.

We weren't provided with drinking water on arrival and only spotted the reception area water fountain after a couple of days. The shower was AWFUL and I ended up filling a water bottle from the sink so I could wash my hair. The shower leaked into the bathroom. No towel provided for feet after stepping out of the shower, and there was nothing to clean or dry with in the kitchen area. The location is bad - far from shops or activities, down an unmade road and hard to find in the dark. We left behind some lost property, which we know is our fault, but they said they didn't find anything, and when we described exactly where we left it they just ignored us. Some of these are small fixes that could make the experience much better

Helpful?

Meiyu

Verified booking

young couple

Standard Room

Stayed in Dec 29, 2024

"Very good"

Excellent

8.0

Night shift staff Charlie was very helpful, he so efficiently arranged the scooter, laundry and restaurant for us, truly appreciate! Nice rooftop pool area.

Morning staff is friendly but less efficient. Location is little far away from the center.

Helpful?

Brittany

Verified booking

Standard Room

Stayed in Nov 21, 2024

"Good"

Good

4.0

Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.

Helpful?

Kiara

Verified booking

with friends

Standard Room

Stayed in Nov 15, 2024

"Exceptional"

Exceptional

10.0

Helpful?

Nafaeesa

Verified booking

with friends

Standard Room

Stayed in Sep 17, 2024

"HORRIBLE"

Good

1.0

Location

No tv gave us dirty stained towels, place was just not clean at all they had just cleaned the room at 2:50 when check in is at 3, saw the mop they used it was filthy!! We checked out after the first day and then the door was stuck they was unable to open it took them about 10 min !!!

Helpful?

Emilio

Verified booking

family

Standard Room

Stayed in Sep 5, 2024

"Good"

Good

2.0

Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas

Helpful?

Miguel

Verified booking

Standard Room

Stayed in Sep 1, 2024

"Exceptional"

Exceptional

10.0

Great atmosphere. Comfy

Helpful?

Jessica

Verified booking

young couple

Standard Room

Stayed in Aug 26, 2024

"Exceptional"

Exceptional

10.0

Helpful?

Elisa

Verified booking

group

Standard Room

Stayed in Aug 12, 2024

"Bad"

Good

1.0

Helpful?

Chelsea

Verified booking

with friends

Standard Room

Stayed in Aug 8, 2024

"It was terrible I need 50% of my money back"

Good

1.0

Nothing

I booked with breakfast included when I get there they said the kitchen is being remodeled so I got no breakfast when I told them about it and if they can give me a voucher to get breakfast at a restaurant they said contact booking.com to cancel for the other days I’m staying there. The room wasn’t being cleaned the sheets never got changed they give us the wrong code for the gate to enter the hotel so we always gotta be hitting on the gate for someone to come open it for us, the snacks and drinks they had in the room was all expired. I’m so mad I didn’t took any pictures. They literally ruin my birthday!

Helpful?

3 4 5

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Settings

Eterna Tulum

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Deluxe Room

Amenities

Suite with Private Pool

Amenities

Deluxe Pool

Amenities

Guest Reviews

Categories

Select topics to read reviews

"I'm afraid I wouldn't recommend this..."

"Very good"

"Good"

"Exceptional"

"HORRIBLE"

"Good"

"Exceptional"

"Exceptional"

"Bad"

"It was terrible I need 50% of my money back"