Palm River Hotel

The hotel has a lovely setting by the river and is visited by passing warthogs and elephants. The swimming pool area is lovely and this was a pleasant place to unwind after a busy week's travelling. It feels a bit impersonal and corporate, most people only spend 1 or 2 nights there on a tour. Having said that, Lynn on reception was utterly brilliant, solving several problems including tracking down missing luggage. Food was just about OK (evening fish dish was superb), but wine was poorly kept and served too warm. We sent one bottle back as it was tasteless but the staff totally failed to understand why. Our room had an interconnecting door to the adjacent room and we could hear their conversation even though they were only talking at normal levels.

Modern hotel with good amenities but some significant problems. It's all a bit brash, light on style, think Florida. Popular with shouty southern hemisphere tourists doing safari day trips. Considering the usual hot and sunny climate that prevails, the architects have done a miserable job of providing shade on the river-facing side of the building. You will also find yourself moving the loungers around if you want to avoid being cooked whilst gazing across the Zambezi. The blackout curtains on the patio doors in our room were completely undermined by the basic sun blinds on the side window. Many rooms are adjoining/ connected by twin sliding doors and the lack of sound proofing is appalling. Our next door guests were a cougher and a snorer respectively; worse still, we knew they were getting up at 7am because their electronic gizmo was talking to them. Food is good and varied; drinks selection is priced ok but a relatively limited choice. The wine list is also uninformative; we had to send a bottle back and had trouble conveying the problem to the duty manager. The staff are overwhelmingly cheerful and helpful but their efforts need to be better coordinated at busy times.

Not a cheap hotel, but worth every penny. It was excellent in every way. Location is good. Free shuttle bus to Victoria Falls. The staff are all very friendly and helpful. Service was excellent. Would stay here again.Able to visit Victoria Falls, and cross the border into Zambia for a game drive to see white rhinos.

Le lieu, les chambres, le restaurant, le calme et le luxe de cet endroit magnifique. Le personnel est très professionnel et sympathique.

Il faudrait juste un peu plus d’attention au restaurant.

The Palm River in Zimbabwe is a tranquil waterway located near Victoria Falls, one of the world’s natural wonders. It is known for its peaceful atmosphere, lush vegetation along its banks, and the rich wildlife that can be spotted in and around the river. Tourists often enjoy boat cruises on the Palm River, where they can see elephants, hippos, crocodiles, and an array of bird species in their natural habitat. The river also provides stunning sunset views, making it a popular spot for photographers and nature lovers. It combines relaxation, adventure, and natural beauty in one destination.

I love the indoor/outdoor feel of this hotel. The grounds are beautiful and you can sometimes see animals roaming the grounds. The staff is polite and helpful. The restaurants and the bar were also good. It's not walkable to/from downtown but there is a shuttle available through their sister hotel. That said, the rooms all open directly outside, and being right on the river, I think the hotel would benefit from some type of mosquito netting around the beds or doorways. Despite our best efforts, all 3 of the rooms in our party were constantly finding mosquitoes in the rooms. We opted not to have housekeeping the few days we were there after seeing the doors open while they were cleaning.

Excellent rooms in beautiful setting on the Zambezi river. Friendly and helpful service, good food served in a charming setting. Close access to wildlife drives and Victoria Falls. Recommended for individuals and couples. Very happy to see wildlife wandering through the grounds

Food was great and the service top notch, and the decor very pretty. And a real bargain for someone coming from NJ! The hotel is lovely as well. Highly recommended.

Beautiful hotel with exceptional staff. Pollie and Michelle both deserve a raise for going above and beyond. Wonderful place to stay!!!! I'm coming back for sure.

What a fabulous experience. Beautiful hotel, wonderful staff, amazing food, and the prettiest views. The hospitality shown towards us was unmatched. From reception to wait staff, we could want for nothing. All our excursions were booked with professionalism and a smile, and our transfers (whether to town or the airport) were seemless. I highly recommend a stay at Palm River