Villas Santander - Deluxe Stay

Good

Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service

Nice Ubication, nice personal and excellent service

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

Service staff when I arrived at 12am and did not let me check in and I had to rent another room in other Hotel Really bad customer service my reservation was from January 26 to February 8

Awesome

The property was hard to locate. If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

It was ok. A trash can in the room it would it be nice. We had to use the small bathroom trash can. We ask for a bathroom mat because there was none. No key to lock the balcony door.

Very clean

Buen precio !! Todo muy limpio y los chicos de recepción muy amables No hay restaurantes cercanos