Kasa University-Airport Santa Clara

It was good

Confusing to access. The key card was not working for a bit, including parking. Communication was slow.

When you think an "Airport" location, you think busy area with rows of chain hotels and restaurants. This was a beautiful location! The unit was clean, comfortable and the building amenities (roof top pool and weightroom) remind me of the Peninsula (only hundreds less per night). Walk through Santa Clara University is like going to a park.

The place is great, but it took over an hour to check in and my senior citizen father and mother had to take pictures of themselves (front and side), give them a picture of their license (front and back) and needed a lanyard to open doors and go down the elevator. Also, they were on hold for a long time and the assistance in checking in was not organized. This process needs to be tightened up.

The check in process is the worst. It’s complete self check in, with too many steps, too many combination locks to go thru. The whole process is a turnoff from what is otherwise a nice place

Absolutely loved staying at this place! The best amenities/location/value! 8 min from the airport. And the coffee shop downstairs was a cherry on the top. The best service too - responsive and super helpful. Highly recommend, will come again.

I thought I was booking a hotel room, but it was the cleanest little one bedroom condo/apartment/dorm. Nicely decorated, super comfortable bed, full kitchen, washer and dryer. It had all the amenities of home. It was so clean, you’d think you were the first to stay there. Didn’t get pics of the room, but did of my boojee latte from the cute little coffee place downstairs ☺️

We definitely enjoyed our stay with Kasa at the Benton apartments in Santa clara. The location is awesome, the pet friendly facilities are amazing, the apartment was spacious and very well arranged. We received just the help that we needed from the virtual front desk. Whenever we called. We will definitely be staying again.

Hard to locate but was helped by a person inside another business. Finally figured out where to park and where to enter unit. Not sure I would book another virtual type unit

This place is probably better if you want to stay more than one night and are here for leisure. There is no concierge or front desk so all parking, entry and access are done through a series of very detailed instructions. Since I was here for a work trip, I didn't have the bandwidth to deal with this- I was swayed by the price and the inclusion of a balcony but didn't use it due to my incredibly short stay (less than 12 hours!). However the place is very clean and spacious. It felt good to have my car parked in a secure area. The rooms and the flow of the space was nice. I would recommend if you're staying here for longer or if you REALLY don't want to interact with anyone, but I am just more used to a traditional hotel setting and appreciate that after what I just went through.