Kasa University-Airport Santa Clara

I had a flight that cancelled, which would preclude my being able to stay at the hotel, a full day and a half before I was supposed to be there. The hotel not only wouldn't even offer a partial refund, but also wouldn't offer a credit. And it' s like they are otherwise sold out, which means it's not because my booking didn't mean that anyone was turned away. Such bad business.

Everything was amazing!! We will definitely come back!!

Great place-great location

Great location for SCU Challenge to get through several steps to enter room

Comfortable and clean, we would stay here again.

Easy, convenient and clean

Tedious getting into the apartment with all the safety features but that’s also assuring that it is a safe building. Nice, nee with all the comforts of home.

Great place to stay! It's a little unconventional in terms of access to your unit but once you figure it out it's very private. Very quiet, extremely safe and well equipped units.

When I booked this apartment, it was advertised as a hotel with a virtual front desk. It is NOT a hotel. It is a private apartment complex with dogs, piano teachers, and young people living life. If you need help with something, good luck. Our coffee maker didn't function. The Kasa chatbot told me to fill out an online form. I did and never received a follow-up. The Good: The apartment was spotless, quiet, and within walking distance of SCU and a few nice restaurants. There is public EV charging in the Retail parking spaces for $0.25/kWH. Charging is free in the SCU garage if you are visiting there. There is a gorgeous rooftop pool with two lap lanes plus a hot tub and loads of space to gather. The linens were soft. The Bad: The king bed was squeaky - don't sneeze or roll over if you plan to sleep through the night. Accessing the building was complicated (for good reason - they need to protect tenants). But be warned, if you are tired after a long day of travel or not tech-savvy, it can be difficult to get into the building. There is a 7-digit code that must be entered quickly - either have it memorized or have someone read it to you as you enter it, or it will time out. You will have another 4-digit code to access your apartment. After you get in, there is a key card for the elevator and exterior doors. It works well. There is also an app, but it's spotty, so a second card would be better.

This is not a hotel. There are complicated instructions to enter and very little actual help or assistance once you’ve “checked in.” It’s all virtual - but also slow. I had no a/c and when I reported it, they said it would take 48 hours to address. I left the unit for 10 hours and they did nothing. There are many queries from chatbots but no action. It’s an impersonal and unsatisfying system.