Metro Phoenix Extended Stay

This place use to be really beautiful but, now its very run down.

Place wasn’t the best. Super unsafe, security was smoking while on shift, our apartment we stayed in smelled terrible, blood on carpet, roaches and load neighbors next door.

Check in was good. One TV wasn’t working, they asked if they can go change it later if we were there or not. I told them that I didn’t want anybody going in the room and they didn’t need to change it. The floors were so dirty, my granddaughters feet turned black after walking around for a few minutes. One of the bathrooms had black mold on the wall and smelled musty, especially after a shower. The other bathroom tub had a big indent, which my daughter almost slipped on while showering. Thankfully we only had to stay one night. We were rudely awaken at 8:30am when someone started pushing buttons on the keypad to open the door. I yelled out to tell them not to come in. After three attempts they opened the door thankfully the secondary lock was in place and didn’t break. The front door was not able to close completely. We’re no strangers to cheaper hotels, but this one was by far the worst experience ever. The pictures and reviews were very deceiving. A lot of hotels were full, so we took a chance. Oh the room also smelled like smoke even though they have a no tolerance to smoking inside or out. Could smell weed as soon as you step out of the car.

The staff is not good and very nosey. They will take your money knowing you are checking out in 20 minutes and then come into your room to do a search inspection and kick you out a

Our AC went out and had to get a spot really quick, even after hours they were quick to get us in a place of coolness for the night. Thank you

First game us the wrong room, got to room & it was someone's room already & glad no one was in there because I know they would have been very mad that we walked in. Then get our new room, walked in & smelt so bad inside. No remotes for any of 2 tv's. No toilet paper. Room was not up to stand. No fire extinguisher in hallway, was empty. Overall was worst place to book. We checked right out the next morning.

The front desk seemed disinterested in helping and more interested in charging fees. Taking a picture of you with their own cell phone for “verification” seems strange. Upon check-out - which was about an hour later, I told them I had to check out as the room was dirty and the bed made me itch and the manager (I think) said - “you don’t look like your skin is irritated”. I wasn’t aware dermatologists moonlighted as hotel staff. I was very irritated and just said “take it up with Expedia (although I always use Hotels.com and got the idea they weren’t the least bit interested in checking to see if I had a valid excuse.

Unclean, shower dirty, torn chairs, smoke smelling

The pictures are very deceiving. Many things were broken upon arrival. And it is far from renovated. I felt like the area and safety protocols were not that safe. However, the bed and sheets were clean and I didn’t see any bugs.

worst experience i’ve ever had at a hotel really which sucks to say ion didn’t look as disgusting as it actually was, stains on the bed, the ac was broken called 3 times and the “maintenance “ guy showed up at 12 in the morning, it smelled so bad like cigarettes, and had mold showing in the bathroom with people who had asthma a car that was lit on fire one good thing is the office lady and the maintenance guy were nice but other than that the experience itself was horrible i do not recommend this place to anyone