Microtel Inn & Suites by Wyndham Summerside

Emplacement et chambre tout équipé

New and good rooms

N/A

We loved the pool and the friendly staff! We took a nice family walk to nearby parks. It was a wonderful time.

Wheelchair accessible room was excellent setup.

Very clean! Staff friendly! Good location!

We recently booked a staycation at this hotel after driving 2 hours with our 5-year-old, specifically to enjoy the pool, splash pad, and bowling facilities. Due to an ice storm, we even paid extra for early check-in to ensure a smooth arrival. Upon checking in, we clearly explained to the front desk that the main reason for our visit was to use these amenities. Only then were we told that the pool was closed due to a holiday. There was absolutely no indication of this on the hotel’s website, which lists pool hours as 7:00–21:00 daily with no mention of holiday closures. We were also informed that the splash pad and bowling were closed as well because they are operated by a separate facility—again, something not disclosed anywhere during booking. At that point, the stay no longer served its purpose, so we requested a refund and chose not to stay. The front desk agent (who mentioned she was new) told us we would still be charged in full due to the 24-hour cancellation policy. We were then forced to leave in the middle of an ice storm to find last-minute accommodations elsewhere, turning this into a stressful and costly experience. The hotel later offered only a 30% refund ($56), which doesn’t even begin to cover the gas alone, let alone the inconvenience and additional expenses we incurred. This situation was entirely preventable with proper communication and transparency on the website. Guests should be clearly informed when major amenities are unavailable—especially when those amenities are a primary reason families choose to book. We are extremely disappointed and are requesting a full refund, including the early check-in fee, as we did not stay at the property at all.

very clean and very friendly

the breakfast included fried egg and sausage was so so