Holiday Inn Express & Suites Detroit Dearborn by IHG

Nice

Nice

Like overall experience this hotel is my go to when I visit Dearborn

We absolutely love this holiday inn we use it every time we come to Detroit for work!!! Very accommodating, understand our needs and our crazy hours we have never had a problem!!

The staff was friendly and knowledgeable. The lobby was neat and clean. The room smelled like a locker room full of dirty sock. The window was cracked and windowsill covered in mold.

Great

The hotel was clean and conveniently located near shopping options like Target, Walmart, and several restaurants — though, to be fair, that’s expected in Dearborn, where most things are within a 5–10 minute drive. What was disappointing, however, was the housekeeping. I travel frequently for work, and it's standard for rooms to be cleaned during the day when guests are out. This was a personal trip, and we stayed for two nights — yet during that time, housekeeping never fully serviced the room. Strangely, someone entered the room while we were out, removed the dirty towels, emptied only one of the trash cans (the one near the door), and left the bathroom trash untouched — but did leave a small trash bag as if we were supposed to replace it ourselves. Most frustratingly, they didn’t restock any towels. When we returned to the room around 11 p.m., not only were the beds unmade and the trash partially taken out, but there were also no towels at all — which meant I had to go down to the front desk late at night just to request some. This isn’t typical based on my travel experience, so I’m not sure what went wrong, but overall, the housekeeping service was well below expectations.

I very easy commute to a downtown event - would recommend and will stay again for future events.

Our stay here included bed bugs! It was dirty and unkempt. Very disappointed.

Was so clean. Front desk personal were very nice and helpful! Rooms were large eand very clean!