LES GALETS ROUGES LODGES & SPA

Amazing view, great vibe, quiet, clean, comfortable, perfect.

This is not a Hotel with hotel service. This is a tourist residence. Nice new room, quite small and clean. Service is a disaster. Réception, arrival, booking confirmation , everything is complicated. breakfast service is long… long… and not very kind neither friendly. This new resort is managed certainly by people who made a financial investment ( with support of EEC funds…) but do not have no experience of providing guest services to people. Do not consider you will be in a high level service place or a hotel service, minimum here is the rule. Management is totally absent of the place. Asked to meet them to complain and explain what “service” means, they do not care , same for the employee who are not coming from the hotel and service industry. What a pity because the location is beautiful.

Wow what a fab location. The lodges sit in a small cove which is perfect for swimming and snorkelling (which we did every day). The place is clean and safe. the staff are excellent. It is literally paradise.

Only 2 coffee pods per day! Seriously though nothing not to like.

We arrived after a very long trip from Denmark. Noone spoke english We had to order breakfast The room were nice but our friends aircondition didn’t work so they didn’t get any sleep. The breakfast is only at our room. We should make out own coffe which was quite cold and very small. We had one tiny tin of milk. We startet to heat the coffe in the microwave after brewing it. We couldn’t get any cheese and There was a limit in all the breakfast which meant you could get yoghurt and fresh fruit. Fresh juice cost 7€ which is a lot comparded to the very high price for the room. We have never ever got so little breakfast. There should come fresh bottle of water, snacks and rumpunch very day. We only got two 500 ml bottle of water. The day bfore we left my kimono was taken and no new left. Our friends only had aircondition one night and they couldn’t get in touch with anybody at night to help. The restaurant was never open. We paid way to much for this place. We stayed close to Pointe-a-pitre the last night after our Cruise and the weather and service were so much better. We will never recommend the hotel to any and especially if you don’t speak french. The price is so high that you should expect a service way higher then this. And by the way. Our friends never head from the hotel after they asked for a refund because of the missing aircondition

Extrêmement déçu par le rapport qualité prix de cet hôtel. Le descriptif de la chambre était particulièrement inexact: Pour plus de 300€ la nuit, le piscine privative promise était en fait un jaccuzzi 2 places,"upgradé" après contestation pour un bac de 4m2 environ. Le descriptif promettait 42m2, la chambre+SdB faisait en fait environ 18m2, nous n'avions pas la place de mettre les valises.

À 175 € la nuit, le petit-déjeuner aurait pu être compris d'autant plus que 20 € pour un plateau servi en chambre, c'est un peu cher. Lorsque j'y ai séjourné début novembre 2022 il n'y avait ni piscine extérieure, ni bar de plage et le seul et unique restaurant (qui n'accueillait pas pour le petit-déjeuner) n'était pas tout le temps ouvert. Aucune installation commune donc, le jacuzzi annoncé sur la terrasse de la chambre n'est en fait qu'un bain à (très légers) remous, seulement 3 prises dans la chambre et elles sont utilisées pour les chevets et le téléphone. Chambre finalement peu fonctionnelle (aucune table ni chaise), accès aux chambres relevant du parcours du combattant (à moins d'avoir un sac à dos) et caution de 500 € demandée à l'arrivée alors même que les lampes sont collées aux tables de chevet ! La vue depuis la terrasse de la chambre est en revanche imprenable et le lit est confortable. C'est ce qui explique la note globale donnée mais je ne séjournerai plus dans cet hôtel.

Sejour très agréable dans un cadre magnifique et dépaysant. Accueil excellent !