The Lum Hotel Los Angeles Stadium District

Unsafe, unsafe, unsafe, unsafe environment. Do not stay here. I repeat unsafe.

After an exhausting day of travel from New York to Los Angeles, including flight delays, we landed only to discover that our reservation had been canceled on the day of arrival. Apparently, the hotel had attempted to charge my credit card earlier that day and sent an email stating there was an issue with payment. Unfortunately, that email was sent while I was traveling cross-country, making it impossible for me to see and respond to it. Rather than allowing me to arrive and provide an updated payment method, the hotel simply canceled the reservation. When I called the hotel to ask what happened, the representative was surprisingly dismissive and told me to "refer to the email and you'll figure out why" instead of explaining the situation or offering assistance. I then contacted Hilton Customer Service, hoping they could help. Unfortunately, that experience was no better. The representative suggested that I should have called the hotel to tell them my flight was delayed, which seemed completely unrelated to the issue. No attempt was made to help rebook the room or find a solution. What made the situation even more frustrating was that the hotel still had rooms available. I was able to go on the Hilton app and book a room at the same hotel myself within minutes. So the hotel canceled my reservation despite having plenty of availability. Upon arrival, the front desk agent apologized and offered what was described as an upgraded balcony room for the inconvenience. However, the balcony was rusty and overlooked a rooftop, making the "upgrade" feel more symbolic than meaningful. The most disappointing part of this experience was the complete lack of empathy and customer service from both the hotel staff and Hilton Customer Service. Problems happen, but how they're handled matters. A little communication, understanding, and willingness to help would have gone a long way. Unfortunately, that was completely missing from this experience.

Horrible

Horrible

Tv didn’t work so Luis moved us into a nicer room

The pool! The staff! The beds! The proximity to the Kia Forum! This place is great if you are going to a show or any event at one of the many venues that are a very easy walk from the hotel. This hotel perfectly accomodates a day at the pool and an evening concert.

I cannot think of anything I would change. Is there a shuttle to the airport? I didnt even ask. But, if there is, they should better advertise it. But, this place is rad. Keep doing what you are doing.

Las instalaciones son muy limpias, las camas son cómodas, pero lo mejor es el personal. Desde que llegamos Luis fue muy amable y nos ayudó con todo. Es una excelente opción si vas para un concierto en la zona

This hotel was such a great place and perfect location for catching a concert at the Kia Forum. Easy access from the 405. Nicely appointed throughout. The pool is the focal point and the attached restaurant (Tom’s Watch Bar) was ideal for any dining. Luis greeted us and provided all the details of the hotel for our stay. He was very accommodating and cordial. All of the staff were extremely friendly and helpful. Will definitely be back for any concerts in Inglewood.