Best Western Vrindavan

Almost everything. They have nice staff. Good ambience. Food is little costly but very tasty. Complementary bfast is just great and not like they give u one or two items.

The only drawback of booking this hotel is that they have open parking and if u r staying for more than 2 days then your car will be covered with all the dust and dried leaves etc. atleast they should provide covered parking space to make sure that rain and dust doesn't impact the cars.

Worst location. Car parking area is bad.

Easy to reach, clean, well maintained, comfortable

Extra bed mattress is uncomfortable (has a hard rib in the middle where it folds)

Room was okay.

While planning for this staycation, I connected with the hotel on Whatsapp as well as through mail to inform the staff I was speaking to, Sonia, that I had booked for 3 rooms& 6 persons, however on the system it was showing 3 rooms and 4 person only. Sonia confirmed on whatsapp that the reservation is okay for 6 person as the price is same for 3 rooms for double occupancy. And i also requested for an early check in as we will check out early on our last day, which she confirmed. Upon our arrival that morning, the staff at the reception said that Sonia no longer work there, the conversation was only 2 days before, and several msgs was exchanged on whatsapp confirming that they will hold atleast 1 room for early check in as we mentioned we were travelling with senior citizens. However, when we arrived we were told no such information was received. Breakfast was already paid in our package but they had our parents paid for their breakfast again on the same day. Them I went to the reception to clarify and then they agreed to refund. what if our parents did not tell us? they would have kept the money quietly! they should check and confirm before billing a client, because my parents kept saying that we had already paid in our package. They were told to pay for breakfast otherwise they will not be allowed to. Seriously, I was disgusted with this kind of service!!! And there was not much for international food. Their breakfast was mostly for indians and lots of curry and my mum is a heart patient and I have stomach problem, we had to survive on Bread and butter for 4 days! Paying for breakfast buffet and only to eat bread and butter???????!!!!!

The Food served was good in taste , value for money and served without much delay , we had mostly all our meals in Hotel.

The rooms do not have any view , so even if the weather is good there is no Lawn view or even road view where you can open windows

Staff response, cleanliness and location

Amenities like Parking, swimming pool is not available.