Majaro Villa

The property itself was really nice - modern, clean, and the large 1 bed with rooftop pool was a nice addition for night time swims. The daily cleaning was amazing and they replaced the bed sheets every 3 days which was awesome. All the staff is really nice and helpful, but sometimes service a miss like breakfast taking 45min to make. I worked remotely for 2 weeks and sometimes the Wi-Fi could be spotty. The water cutout in the mornings a few times. I think that may just be the area. The roads are terrible, but I had a car and you get used to it. There was a loud, like I could feel my room shake, DJ party kitty corner on Saturday from 9pm-6am, which was interesting. Overall for what I did which was work remotely I would have probably chosen an Airbnb in a newer build around the area, I think that would have been a better value.

what I liked most was it was very peaceful & clean especially for a solo trip.

the water could have been hotter for the shower

The property is very clean and well-maintained; the service is great as staff is friendly and attentive. I would highly recommend this property.

I loved that our room had private pool. Service was great for everyone we interacted with. Cleaning happened everyday. I also enjoyed that the hotel was small so we never felt overwhelmed on the property.

I wish the restaurant offered dinner rather than closing at 4.

the property has Pool, snack bar . it is a good place to be relax .

I didn’t like our first night was very noisy. in the building nex to, was a property under construction .

Surrounding roads were dirt and dangerous.

Nice hotel roads are ugly to get thru . Construction is next door no peace you can hear their loud music early in the morning they stare when you’re in your private pool so no privacy at all shower is outside . I didn’t like .that at all . You can see thru clearly they actually stay living there in the construction site. They have a sliding door that does not lock and I had my 4 yr old with me so I had to be on top of her not opening very stressing .

The accomodations are exactly as pictured. The place is tastefully decorated and overall well designed. I reserved the two bedroom unit with access to private roof top lounge pool. The food in the restaurant was delicious and the service from the gentleman at the the bar was attentive and friendly. Leo who helped us at checkin and check out was also lovely to deal with and Daniela has been supportive and helpful with some additional questions I had about our stay. The space of the property is small, but well used, with the pool in the centre and common spaces on the roof - we enjoyed the space with hammocks to lounge. The property was clean and was more than adequate for our one night stay. I think I would personally want a bit more space for a longer stay, but was very happy with what was on offer. The only concern was that there was a major down pour and the majority of our living space, my bedroom and bathroom were flooded! The staircase to the rooftop basically became a fountain! Staff indicated that they had never encountered this before - and a more proactive and timely approach to offering solutions would have been appreciated. Ultimately, they moved us to a different unit and all was well, but given that there are limited number of rooms, I'm not sure what the solution would have been if they had been fully booked. Would stay here again despite this, but would not opt for the roof top unit again just in case. Thank you Majaro for our first night's stay in Tulum!