InTown Suites Extended Stay Columbus OH - Dublin

NOTHING AT ALL

THE CARE OF THE BUILDING AND ROOMS

Price,location, Clean and friendly staff

It was ok

Nothing

Everything

I never got to stay at the property!!!

I booked this place for a stay and as my family and I were heading to the hotel they call me and say that they are OVERBOOKED due to the OSU game and have to CANCEL my reservation! I asked would I need to do anything about the cancellation & was told NO. This was very inconvenient because I had to now find a new hotel. A week later I was CHARGED A CANCELLATION FEE, even though I WAS FORCED TO CANCEL. I’ve tried to get my refund back, I even drove by but the office was closed for some sudden emergency. There were people breaking into windows due to no office person & being locked out of their rooms, the MANAGER RUBEN is very RUDE and REFUSED TO REFUND ME. Worst experience EVER, wouldn’t recommend!

The problem of unavailability of checking in or out on Sundays and the service desk hours till 7 pm is very odd and it should extend till midnight at least to give the guest more flexibility for the check in and check out and for any service need and assistance manager is required to help and fill in the service handling in case of sudden absence to the main manager .

The Short review: In 35 years of traveling for work I have NEVER stayed in a motel as poorly run as "In Town Suites-Dublin" or their main office in Atlanta Georgia. The Long Review: The company I work for sent me to Columbus & they checked into "In Town Suites" in October of 2021 & checked out in September 2022. You might wonder why I stayed so long if I wasn't happy with the accommodations. Answers: I work long hours it generally doesn't matter where I stay & the motel is close to one of our suppliers & surrounded by stores/restaurants. There are many examples I can point out of incompetence, laziness or just being rude but I will shorten it down to some really stand. The manager does not care about the guests. My key card to my room didn't work one day (a weekly sometimes daily occurrence) & went to the office to get a new key. I could see manager through the blinds and he saw me. No matter how much I knocked he never acknowledge me. After 10 minutes he finally opened the door. When I asked why he didn't open up sooner he said "we don't open till eleven." When I asked him why I should have to wait to get into my room he just ignored me and tossed a new key card on the counter." Another time I came in for the same reason & he was on the phone. I tried not to be rude & just pointed to the card. He simply ignored me & went on with his phone conversation. The lobby started to fill up with people needing something from him but he just talked away. About 7 or 8 minutes later he finally hung up and without a word he made me a key tossed down on the counter. No "I'm sorry for the wait" he simply went on to the next person. The cleaning staff is a joke. In the 11 months I was there they cleaned my room twice and only after I asked them repeatedly to do so. I gave up asking and finally brought a vacuum from home & bought a broom/dustpan & other cleaning supplies. As they didn't clean my room why they would go into my room I don't know. But they did. One time the kitchen knife was left out on the counter. Another time the windows were locked & as I was on the third floor I never locked the window. But the two major occurrences 1) The room I stayed in was located near the end of the building near the stairwell. When I left for work I noticed a plastic bag of garbage near the door. When I came back at the end of the day someone had put that garbage in the middle of my room. I was livid! I took the garbage to the lobby & asked them how/why this happened. No one knew! I went back up to my room, went on the "In town suits" website & complained. I never heard back from them. The major issue was I came back to my room night to find the door latch lock broken on top of my refrigerator (it's next to the door). How did it get broken & who put it on the firdge? I went down to the lobby and asked those questions. No one knew. I sent another message to their cooperate office explaining what happen & asking them if they are not in their to clean my room (& they hadn't) why were they in there? Never got a response. The poor performance of the cleaning staff was not just the rooms. Weeks would go by before they would get around to cleaning hallways & stairwells. Someone spilled what looked like chocolate milk at the top of the stairwell for a week. It dried before someone finally came & cleaned it up. Pizza crust stayed on the same step for close to 10 days. Halls would be unvacuumed for weeks. The really funny is the rooms would go through monthly fumigation. It was a pain in the ass to get everything off the floor & out of the closet & lower cabinets & put it on my bed as I had nowhere else to put it. Maybe if the housekeeping did their job & actually cleaned they wouldn't need the fumigator at all or at least not as much. The night caretaker was a good guy who was quick to meet me when my key didn't it didn't work (which was often). Thank you, sir! If anyone gave them a "5" on a review they have to be related to an employee.

This place isn't reliable. I scheduled my reservation in advance and the day before I was scheduled to arrive, I get a call saying they need to take my payment early because staff won't be available at check in time. When I call back the janitor answers the phone and from there it was a clown show. I was never able to get ahold of anyone to make the payment. I called the national reservations and they kept sending back to the local office where somehow only the janitor who doesn't know anything answers the phone. I had to cancel my reservation and by the grace of God I was able to find something else last minute. I'm super disappointed in this experience and want to encourage anyone else looking at this place to go elsewhere.