Hotel Playa del Carmen

My sister and I did a week-long girl's trip and stayed at this hidden gem of a hotel! Even though the location is right in the heart of all the shopping and dining, it felt so private and secluded! The hotel has a beautiful spa right on premises and a Brazilian steakhouse restaurant as well, and our hotel stay gave us discounts at both. The rooms, pool, bar and green spaces were secured behind a glass door that required a room key to enter, and that door was right by the front desk, so there was always hotel staff present and available. It also felt very safe and quiet. We were assigned a concierge, Elieser, who was very helpful our entire stay. The front desk staff greeted us every time we passed through and were always attentive and helpful. We got great tips for nearby dining, shopping and attractions through them. The guest rooms all wrap around the pool and bar area, and remind me of tree houses with all the dark wood. Each room has a hammock across the private porch. Our room was tucked away in the back and had 2 double beds, with double sinks and a spacious shower. There were many channels on the large screen TV, quite a few of which were in English which was nice. Getting hot water in the shower was challenging at certain times of day- when we asked the front desk about the best times to get hot water, they sent someone from maintenance over just to check and make sure everything was in working order. I really appreciated that. The pool and pool deck were beautiful! Pool furniture was wooden with large cushions and pillows instead of those cheap plastic chairs, and there were plenty of umbrellas and side tables. My favorite place to perch was one of the 4 submerged loungers in the pool. The bar serves a variety of drinks and food, and was open for most of the day. Towel exchange was easy through the front desk staff. The hotel also partners with 2 clubs on the beach so we had the option to get chairs and an umbrella out there, but honestly we preferred the quiet and seclusion of the hotel pool for lounging. It was fun to walk along the beach as it is very active out there, even in October. One of our favorite parts of the hotel was certainly the spa, which offered massages, facials and other services. It is beautiful and serene with a sauna, steam room, showers, cool plunge and hot tub. We were able to spend time in the wet areas daily if we desired. The prices were a good value and the masseurs were fabulous! My sister and I booked couples massages so we could have our services at the same time- quite the treat. I also enjoyed a facial. The hotel also offers an excursion coordinator- Oscar booked reservations for a day trip to underground caverns and the pick up and drop off was right across the street from the hotel. He had so many options for adventures- tours, adventure parks, boats- it was hard to pick! I want to add that I accidentally left my tablet behind in the room when we left. When I called the hotel they found it, sent me a picture to confirm it, then worked with me over the course of several days to ship it back to my home in the states, even taking it to local FedEx. Elieser, Brenda and Vanesa made sure it got back to me safely- service above and beyond! I would definitely come back here and stay with friends again; I would even feel safe doing a solo trip.

The pictures don’t do it justice. It is so beautiful. Everyone is so helpful and really caring and taking care of you during your stay. Anytime I come to playa del Carmen I will book this hotel for sure. We had hydrotherapy included which was such a treat every night. Pool also has a nice warm jacuzzi.

I cannot rate this hotel enough. The staff are fantastic. The pool cleaned every day cheap cocktails on happy hour, buy one get one free 12 till 3, We had such a comfortable bed wow slept like baby and the air-conditioning is great, and it’s free in with the hotel not like when you go Europe. All the staff are so friendly the cleaners are great. You don’t need them in every day. But if you do tip them well, they work so hard. The location is absolutely fantastic, The boutique hotel itself is a little sun trap but you walk out the front. You have everything you need and want, Coco bongos is directly opposite the hotel. The Beach is five minute walk but not so nice unless you walk to the other end it’s got a lot of seaweed which they do clean every day and can smell sometimes. But as an adult only hotel I will highly recommend it probably one of the best hotels I’ve been to and I’ve travelled a lot.

Having read through more reviews than I care to admit, I decided it was best to go in with an open mind, but be prepared for a possible let down. Thankfully I wasn’t disappointed, and was in fact pleasantly surprised by this property. Arriving rather late, we were warmly greeted and checked in quickly before we were shown to our room. Despite the heat outside, the air conditioning kept the room cool and it was a welcomed reprieve. It kept up through the entire trip, which was great given the near 40 degree weather during our stay. Our room was spacious and had more than enough storage for a weeks’ stay. The beds were very comfortable, and everything was clean. A couple of bottles of water were provided each day at no cost, and there was more available at a reasonable price. No noise issues due to thin walls was a great feature for light sleepers like myself. The rooms surround the lush oasis of the pool and bar. Quiet and relaxing at all times, though at night you can hear the party going on at the Coco Bongo. Loungers wrap around the pool and are quite comfortable. The staff continued to always be hospitable during our stay, and were happy to help any way they could. The mosquitoes were quite bad during our stay, but that is pretty standard for a humid place. Ants were definitely active, but never interfered or showed up in the room. Bring insect repellent and relax, the ants will not eat you. The attached restaurant, though tan independent of the hotel offered a wide array of breakfast options that never left you to go hungry. It was however a bit of a guessing game with some of the dishes, as there were no signs to tell you what you were loading your plate up with. Mexican influence reigned supreme so do not expect to see a mountain of shredded hash browns or piles of bacon, but there was more than enough to feed even the pickiest eaters. Yes, they do have cold cereals. All around, this was a solid stay and I would happily return again. Its central location just off of the main strip, proximity to the beach, great service and beautiful pool area make it a winner for me. Have reasonable expectations and you won’t be disappointed.

I ordered the suite for my girlfriends birthday, the only reason I upgraded the room was to enjoy the bath. The bath drain was rusted and it released rust bits in to the water to a point that we didn't use the bath. Plus the room had ants. We noticed that at night and a guy came to see it, he told us he cant do nothing at night but he will make sure the manager will speak with us at the morning. At the morning the manager came to see. He said that the ants is jot normal and that he checked the bath yesterday and there was no rust (like rust developed in one hour) and basically said that it's our problem we noticed this only at night time, they said that because they are a small hotel they cant refund the difference between the suite and regular room or a free breakfast. We are totally disappointed and this ruined my girlfriends birthday.

Hotel is very central to Avenido 5, with all the shops, and restaurants but once inside it is very quiet. The rooms are all set around the pool and the grounds are lovely. The beds are very very high but very comfortable. Strange layout which I think is maybe common to Mexico with the wash basin in the bedroom. The shower room has a shower and toilet, shower takes a while to heat up but is quite good once it has. Towels were changed everyday and room was cleaned every day, not sure how many times bedding was changed but seemed quite regular. The areas around the pool were very clean, the sunbeds were comfortable but looked a bit manky as bring material not easy to clean, so definitely need a towel to go over them. Breakfast is in the restaurant attached to the hotel so still within the grounds. Typically mexican food, a little bit confusing as no labels to know what anything was. However there was cereal, toast and omelette. You could also have jelly, salad, fruit, different types of meat dishes and vegetables so no shortage of choice. The staff were friendly and helpful. My only problem with the hotel was the manager and the mosquitos!!! Whilst we were there they decided to I assume treat the wood that the rooms are built from and two guys came in whilst everyone is sitting around the pool and starting blasting the rooms with something which sent out clouds of smoke and fumes there was no prior warning of this!!!! On a similar theme one of the rooms was being refurbished and the dust and fumes coming from it was extremely unpleasant, after asking for the door to be kept closed with no luck I reported it to the reception. The manager came out and spoke to the workmen, but said to us it was for their safety, she didn't seem to take into account they had masks on, but we didn't!

Quaint, adults only hotel with very comfortable beds, block from 5th Avenue...someone took our hotel pool towels from our pool chairs and we were charged $70.00 for them even though we were told we had the old towels that were not numbered. High price for old, very worn towels.

This is our second time staying at Magic Blue. Great location and close to 5th avenue. Rooms are very clean and adequate. It’s a smaller hotel and the rooms all face the central pool and garden. There’s enough trees to create some privacy on the balconies especially the upper level. The hot water for the shower is slow to warm up. Like really slow. It can be noisy at night but hey, it’s playa del Carmen and close to the night life.

Nunca encontramos el hotel, nunca contestaron en el teléfono que viene en la publicación, no me regresaron el dinero, tengan cuidado

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