The Hotel Castro San Francisco

Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.

Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging

Cute little room in a perfect Cadtro location. Easy walking to restaurants, bars, and Muni. We liked the Nespresso coffee in the room, 2 free drinks at the first floor Lobby Bar, and the nice views from the rooftop patio. Good communication 24/7 with the remote staff.

The Hotel Castro is amazing. I live down the street but need a getaway from time to time. It's perfect for me. Access is easy. Location is great. The rooms are beautiful and equipped. The property is very quiet. I can easily work from there - great internet speed. And though a boutique hotel it feels more private residence.

What a great boutique hotel! The check in process was very easy and they accommodated me with an early check in. Location was perfect. New, fluffy towels, Nespresso machine and electric kettle a plus!

The facilities were absolutely wonderful and I felt safe as a solo AFAB traveler! Also, the staff were super kind and so helpful! I was super grateful for all of their help and they answered all of my annoying questions and made me feel at ease! Wonderful group of folks and stunning property!

I really enjoyed the location. It was so close to the Muni station and lots of great restaurants and bars. The free drinks with the tokens were a wonderful surprise. I did have a problem with the shower. I enjoy nice hot showers and, unfortunately, the water became luke warm within 10 minutes. Maybe that’s to encourage people to get out faster but right now, during the Winter, I like getting out of the shower nice and toasty. There was also a lot of noise happening at night and I don’t mean street noise, which was an anticipated concern. We kept hearing dishes clinking until nearly midnight, which I thought was strange. Overall, I would recommend this location.

This is one of those contactless hotels that I have been hearing about. Was skeptical about it but it was right around the corner from my kids' apartment so I went for it. It was great. Never saw another person while I was there. The "staff" was at my fingertips and was always making sure I was all set. I will be staying at their Alexandria location for my next trip.

My room was very small with little floor space and extremely noisy (coming from the street, the next room and the room above). The neighborhood was excellent, the shower was very nice, the small balcony was pleasant, the rooftop lounge had wonderful views and the bed was extremely comfortable. Thank goodness because the room was ALL bed. Didn’t love not having someone on the premises to resolve any issues. Communication was mostly via email and text which was frustrating. Perhaps it was my oversight but I was not aware that there was no front desk at the property until I had already booked. (Impossible to reverse!) For the price I’d prefer to have a front desk.

Great location in the heart of the Castro. Easy access.