Moonshine Tulum Hotel & Hostel

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All the staff were very kind and it was nice to be able to greet them every time I passed through the reception. The room was also cleaned beautifully every day. The guard dogs are very cute and friendly.

There are only 4 lockers in the 6-person room. It was very unpleasant that my roommate used my cups and food without permission. That could have been prevented if there were lockers. The air conditioner was too strong and I couldn't sleep. I had a cold so I asked to adjust the temperature, but they said the remote control was broken and I couldn't do it. I understood that it couldn't be turned off by just one person, but the other guest in the same room also had a cold. If you don't like being cold, please bring thick clothes. There is a water server on the first floor and the kitchen is on the fourth floor. If you like to cook, it might be a bit of a hassle.

Staff were friendly, clear and very accommodating & helpful. They charge a cash deposit on arrival and return it on departure without even being asked (as long as you've not damaged anything of course). Dorms were spacious & clean, and beds have good quality sheets, charging points, a reading light and a fan. Showers are good. The rooftop kitchen has lots of fridge space and enough pans etc, and the pool was exactly as in the photo. Rooftop wifi was good. Location is close to shops & supermarket - ideal for budget travellers who need to cook for a while - and also close to good street tacos & an easy walk into central Tulum town if you want to go out. Also it's only 1 block from the highway, so it's easy to get there (and out) on collectivos if you don't have huge bags. I was looking for somewhere chill and comfortable, and was happy to find that here. I would definitely go back.

Wifi didn't stretch to rooms (or at least not 301). Pillows were clean & fine really, but weirdly small. Everything else was great.

Not much to like, plenty to to be unhappy with and about.

It’s 1,3 km to the ADO station, colectivo to Tulum ruins is 400 meters, restaurants are all around 1 km. It was the cheapest option to stay in Tulum.

Big place, but feels unfinished. My lamp in the bed did not work. Maybe a small board next to the bed for putting things on it would be a good idea. Little bit strange policy with the open door, but at the end it doesn’t really matter. Sanitary facilities in the dorm could be cleaner and there is no space to put your stuff when using the shower. The bath room downstairs need toilet papers sometimes. Wi-Fi is not working in the dorm room, there should be one, but it wasn’t shown in my phone at all. Also the stuff doesn’t have a solution and the wifi which was shown there was no password to get. Tulum is a very touristic area, so everything is more expensive then in other places I have been in Mexico, so the price of the hostel is ok for what you get in Tulum. I wouldn’t return to Tulum, as there is not so much to do and it’s orientated on American tourists. It reminds me of Ibiza. So not my vacation interests, but that’s not the hostels fault. if I need to come back one time to Tulum, I would go there again for that price.