Stay With Empire - Windsor Terrace

No toilet roll no bath towels. Not very appealing from the outside

Apartment was very basic floor wasn't clean not worth what you pay for there was no tv remote. Only way to contact anyone was be email which they replied very quickly and there was no tolet paper mattress was very stringy. Area was quite people were sponking weed in property.

Very eastern Eurpeen feel to flatt 1 witch ware i stayed for 3 nights. I did notice flat one needs work bit never complained anx for reson is because it convient and someware pit head down and it funtional witch all was bothered abt, i cooked allot and cleaned around at back of myself. Keept it tidy but left cottage pie in fridge in flatt 1. I leave that for anyone who want it in flatt 1, use by day 23rd aug 2025. Only thing was that could not lock bathroom door but ok for myself but bringing another person might walk in on me but again that somthing for inprovement as time goes on, did notice socket lose ware kettle pluged into and bathroom could doing with ducting from outside to stop mould in bathroom in flatt 1, space of over 500 sqft was enough move around flatt. Handy man might be required for room 1 on ajustments. Have cheak put by 10am, cheak out after 10am will cost 30.00 resons why i cheaked out abt 10mins before 10am on cctv at propertie. Provide tea and coffie and herbal tea at propertie in flatt 1, cups, all all funtions untility and for cooking. Good power mix tap in bathroom and kitchen, all say kitchen and bathroom what makes home. Tried heater in bathroom but just get to warm after a while, opened window ventilate flatt before departing. Maine thing was it was funtional & someware put head down and stay in fleetwood to visit famillie in thornton and poulton le fyle. Bed mattress was good, confortable & flat well designed and will stay in again end of Nov 2025

Terrible facilities, damage throughout the property, requested equipment as there was close to nothing in the property & was prvoded an additional 4 dirty items. Will not stay again.

Cancelled on me with no notice or without giving a reason the night before my dad funeral meaning I had to stay further away and changed my whole plans for the day I laid my dad to rest

Springs in bed poking out! No jobs working in the kitcken no internet /signal on tv. Bed and bedside tables about to fall apart.

There was mold on shower room ceiling. I would not book to go back there. Undesirable location the smell of drugs was in the air at all times. I'm not allowed to post this truthful review for some reason. Maybe hotels .com should go to the apartment 3 Windsor terrace to see for themselves.

Do the job just fine. We didn’t get the larger room that we paid for which was disappointing and no point of call to ask why but it was clean and tidy.

There were positives and negatives to this stay. Wasnt expecting the Ritz as the price was very good but we arrived to find a fair amount of sand on the floors - they clearly had not cleaned floors prior to our arrival. It’s very basic which was ok but would have been a little better if there was a lamp in the bedroom and proper curtains to shut out the morning light. It also said toilet roll and towels were included with booking but there was only 1 roll for 3 people for 4 days. Towels looked very old and well washed - didn’t look nice at all. Weirdly the bathroom smelt of weed at times - not sure why. Maybe someone else close by was smoking it but it was a little odd as no windows were in the bathroom either. Very little cooking equipment- luckily we ate out every day. There was loud music playing very late on our first night from another apartment or neighbours. Obviously that’s not the owners fault but there were quite specific instructions for us to be quiet after 11pm so was disappointed that others in the street weren’t asked the same thing. I did email the owner and she replied asking me where it was coming from but then I never heard back again from her. On the plus side the on street parking is free, the beach is a stones throw away and only a 5 minute walk to public transport which is exactly what we needed. It was an ok stay just to get our heads down overnight.

Basic accommodation- we expected - price was low. Property charged us 35.00 for enhanced clean. There seemed to have been NO cleaning. Bathroom - shower and basin contained hair from previous users, shower was downright dirty. On the floor - broken glass and used contact lenses. We cleaned it but still got small splinter of glass in my foot. Kitchen - hob was greasy and dirty - I could write in it. Couldn’t use grill or oven. The only metal shelf was thick with dried on grease and food and wet with thick layer of newer grease. No other trays or oven proof dishes. Surfaces were grimy. Dining table greasy and dusty. All floors were dusty None of the windows closed properly and blinds could be seen blowing. Heating - good Bed comfy but no pillow or mattress protectors. Thin duvet, spare duvet for sofa bed grubby with no cover. 1 pillow each no spare pillow cases. 1 bath towel 1 hand towel for 2 adults Fridge ok, kettle and microwave ok tho exterior of microwave greasy and dusty Contacted apartment owners with photos - reservation non refundable and wouldn’t even repay cleaning fee. Also contacted Hotels.com who appeared concerned and gave 25.00 voucher but they could get no response from owners. We couldn’t afford another venue and we were in Fleetwood for family funeral