InTown Suites Extended Stay Phoenix AZ - West

The staff and security were nice and welcoming. They helped me and my sister with a different room after looking at two other ones.

The smell of cigarettes or drugs in the room. No one came and cleaned my room daily. My trash stacked up in my room.

The price and the room

Neighbors

The price

Everything else. Horrible experience

Never stayed here. And thry still charged my card, i canceled my booking w tamara the same hour of placing the booking and was told i was good and my card would NOT be charged.

I didn't check in ,I was late and they don't let me check so I guess didn't like it.

I need a full refund of every cent spent at this location due to the unsafe environment and the threatening nature of the unmarked and armed security personnel there.. the presence of drugs and gun fire made it an unsafe and not pleasant place to stay not to mention the photos on reviews DO NOT MATCH what they are like in the actual hotel rooms... floors were entirely filthy they refused to restock toiletries ie toilet paper and towels lied about a swimming pool bed was stained floors stained our feet while walking around bed was dangerously uncomfortable and the constant arrival and departure of "ladies of the night" to and from hotel rooms not to mention having a gun drawn on my partner from an unknown male suspect and then the security trying to remove the local PD because they are afraid of them because we called them due to gun shots and the presences of drugs on the grounds.. I WANT TO MAKE THIS CLEAR I HAVE CALLED THE POLICE ABOUT THIS AND FILED A REPORT ABOUT THE CONDUCT OF YOUR STAFF AND SECURITY ON THAT LOCATION GROUNDS.... I WANT A FULL REFUND ASAP

Very quiet and convenient. I love the public transportation is near. Comfortable for a short term stay

Ill sleep on a bus bench. Paid 13 days. The staff and their "friends" will lie to make you leave and keep ALL your $. They do this purposely. I was asleep when they claimed I made noise enough to kick me out. It was 3am and claimed their friends wouldn't lie. Its a scam. Expedia should be ashamed ro even be associated but thats not the world we live in. Totally random and absolute liars. Without question. My stay was like the Twilight Zone. Just pay them and never bother moving in, basically because it's their plan to just get paid but you still be on the street. A$£H¤LES!! . OFG.