Casa Hidalgo Hotel Boutique

The staff was wonderful! The property is beautiful and walking distance from down town. The restaurant also has great food.

The location was very good.

Our room was for three people. I paid for a room for three people. There were only two small beds. They would only give us two robes no matter how many times we asked for three. Even getting more than two coffee pods always seemed to be a problem. The worst was a very large party the hotel hosted for outside people on October 31. A very loud DJ,music, hundreds of people yelling & screaming until 3 am. Literally outside our door & above us. Our entire night was disrupted without sleep. They began to vacuum at 8 am. Even after complaining & asking for compensation I was offered only a free breakfast. This was a very expensive hotel & that was terrible.

Great services

The spa did not function

The staff, especially Nayelli, made the stay special. The rooms are really nice and spacious. We had a problem with the air conditioning system and Nayelli was extremely accommodating to get the problem fixed. The in hotel restaurant had great dining options, breakfast was delicious. Great chilaquiles and amazing cinnamon coffee. The rooms were spacious and comfortable. One small suggestion is that I would ahve put the A/C units in the back of the room, instead of over the bed. The showers were really nice and had tons of room as well. Again, the staff were extremely nice. We had problems with our credit cards checking in. Since it was late, they allowed us to stay and resolve the issues the next morning. Really 5-star service for taking care of clients. Thank you.

We stayed here on our first trip to Oaxaca to experience Day of the Dead, the local cuisine, arts, and mezcal. I highly recommend this wonderful, boutique hotel. From the moment you enter the central courtyard, which houses the restaurant, you feel welcomed. The staff is friendly and very helpful. The rooms are new and extremely well designed. We had a large room with a very comfortable king bed, a couch, and small table with 2 chairs. The wall mounted heat and air unit is very effective in keeping the temperature comfortable. The closets, double vanity bath with large walk in shower, and enclosed potty room are behind the wall against which the bed rests. It is a great room. If you go, be sure to have a cocktail in the Cava Bar in the basement. The bartender is a true cocktail mixologist. Try the mezcalrita. You will not be disappointed. They offer an excellent breakfast selection and we ate there every day. Our server, Jeanette, had learned her excellent English during her years in Nashville. She was helpful, friendly, and a great plus for this hotel. We definitely would book this hotel again.

The staff were wonderful and helpful. The location was excellent. The hotel overall was quiet. The rooms were clean and spacious and the bed comfortable. The staff arranged for a taxi to take us to a Palenque which worked perfectly for us.

The hotel lacks a little warmth in its decor. I would suggest removing the fountain and making it a garden/green area. The dining area wasn't inviting and this needs to looked at. There should be an earthquake plan written in the folder as we had no clue what were supposed to do in this event.

Clean and modern very nice hotel. I will definitely stay again.

The staff was all friendly with a good smile and the facility was quite clean.

It was so noisy in the night of 1st July. One thing is the noise of beating by rain. There is a kind of artificial pond in the center of the building and the noise was made there as the heavy rain dropped into the pond. Another thing is the noise of firecrackers. Crazy people continued to squib them from 3 am to 6 am. We couldn't sleep well at all and it was so frustrated.