Corporate Suites Butler Brothers Dallas

A very mismanaged organization that forced us to pay a deposit not mentioned when we arrived in the contract and moved us to a much further location when we were at the location we reserved. I questions their moves and they immediately threatened to cancel my reservation - this while at the airport. They also threatened to cancel my reservation if I talked to anyone about this. I have saved all communication documents. Very unethical company, I would stay away from them.

We never ended up staying - on the day we were to check in the unit was unavailable due to an A/C issue. We then had an issue trying to get our refund. Thankfully Hotels.com worked for us to get the refund approved by Butler Brothers. I would not recommend Butler Brothers.

I travel multiple times a month for work and this was the worst I have been in a very long time. See other reviews...

The property address was at a completely different place from the address in my reservation. Checkin was horrendous. The bed in the room was broken. A worn out king size mattress on a queen size frame. Pushed against the wall so the foot was against the wall and the head was in the middle of the room. It sank in the middle and made it impossible to get out of the bed. We felt like we had been hit by a truck when we were able to get out of the bed. The bathroom sink was completely stopped up so that it was inoperable until I unclogged it myself. Deplorable.

Property management text me stating that they needed me to pay 250 as a down payment. This practice is not typical of a hotel, which raised my concerns. Additionally, the surrounding area is filled with the homeless population.

It is not the same as the published photos. Dirty and unmaintained property. The sofa bed is disgusting, bathroom dirty, kitchen dirty, in general everything was dirty, washing machine didn't work. It was communicated to the owner and he did not provide any solution. They made us leave the entry card to fix everything and that was not the case. We arrived and they only half cleaned the bathroom and the kitchen. They left the rest dirty, we again indicated that the cleaning was not good and they never solved it for us. the owner just kept repeating over and over that he needed the security deposit. I do not recommend it

had roaches in kitchen and never got my deposit back

This company will steal from you. I cannot stress enough to NOT book with this company. I am very meticulous in communication, so I kept records of all the interactions, and my only fault was I didn't read the reviews carefully. I saw five stars and I was in a hurry. I thought it was 5/5 stars. It was 5/10. I wish I could give this property zero stars. Prior to my arrival, the Gilani Corporation said only cash was accepted for the room $250 deposit. I was reluctant, but my room was non-refundable and I had already paid 590 dollars, I was unwilling to forgo the room altogether by refusing to pay the deposit in cash. After some thought, I chose to use Zelle, although Gilani wanted me to use CashApp or Paypal. I paid with Zelle, and after I sent them a screenshot via text that my transaction went through, and in return they sent me the code to enter my building and my apartment suite. Upon checkout, I was assured my refund would be issued within 24 hours. I have done the following: -I also sent a screenshot of my payment for the deposit, as they requested, on that day. -I sent a Zelle request to refund the deposit on January 25th. On the 26th I was assured my refund would be issued. It was not. -On Tuesday the 26th, I sent a text a asking about my refund status and it was given no response. -Wednesday, I was again reassured via text that the refund would be issued both via text and by the person I called at the number listed on Expedia. I never got my refund. Thieves.

DO NOT STAY HERE. We arrived late after travelling all day to find the place dirty. No towels, no tea towels, no dish clothes. Upon messaging about towels, told us they would go over the place the next day and try to get us towels that night. They brought 3 towels the next day while we were out. No hand towels or face clothes. There was half a roll of toilet paper. We booked this place for a week. We had to go buy our own toilet paper, dish clothes and tea towels. Dishwasher was broke, oven was broke. They had a king mattress on a queen frame. The frame was broke. Light bulbs burnt out. Vomit on the bathroom walls. Tape and bandaids stuck on walls. Kurig coffee maker but they had normal coffee filters to make coffee. Queen sheet turned sideways to fit the king mattress. This place should not be allowed to rent out rooms. NEVER EVER AGAIN. THE WEBSITE SHOWS NICE PLACES. READ THE REVIEWS BEFORE BOOKING.

Our bed was infested with bed bugs. We immediately left for another hotel. The manager denied that there was bed bugs, even though inhad picture and video proof. It took them 8 days of daily harrasment to finally get my deposit back.