Belem Prestige by Homing

A good location

I didn't get the check in information, had to make several calls from the location, was about to give up and find a hotel, the accommodation is a bit tatty the shower is only good for people less than 4 feet high ,

Local limpo e próximo de muitos pontos turísticos.

Nos cobraram uma taxa de 75€ por uma chave 🔑 que ficou travada na porta principal, alegando que colocamos de cabeça para baixo. Uma vez que a chave é antiga e não tem lado certo. Achei um absurdo. Uma vez que esperamos que estivesse em perfeito estado.

The location

The building is pretty old The stuffs are the worst I have ever seen. The apartment is horrible The microwaves make hell of noise The electricity keep tripping off We complained and the staff said, I should send WhatsApp messages which I did and nobody responded even till now 😆 In summary Not to jeopardize your vacation, Avoid booking this apartment.🏃‍♂️

The location is very good , very clean, comfortable apartment

I was very happy with everything

The confirmed and paid booking was suddenly cancelled a couple of hours before with an excuse that the property is not in the condition to accommodate. They have not paid the refund and do not communicate.

The location, only.

It was very dirty and with multiple things broken.

The location of the apartment is perfect, next to the Jerónimo monastery and Tejo River, right next to the Marco da Descoberta, Belém tower and in front of the traditional “pastéis de Belém”. Despite only having one bathroom, there are two bedrooms and an improvised bedroom, which are comfortable and accommodated five people very well! Excellent value for money.

After I booked the apartment, the accommodation contacted me at least 6 times, on no other occasion and nowhere else in the world was it so slow to travel. They asked me to confirm the check-in time, I did that, they asked me to confirm it again, I confirmed it again, I checked in online and when it was time to introduce myself I had to wait for them to arrive, there was no one there. Worse, the apartment had not been cleaned, it was used by the last guests. We can't go in and rest... we had to wait for cleaning until 5 o'clock in the afternoon. Furthermore, there is a lack of maintenance in the apartment, there are a lot of broken things. There was no sponge or detergent… Our impression was that it was “left”.

Great location. Apartment with old world charm 5 minutes walk away from key Belem monuments. The key pick up was good - our host met us at the apartment. Very convenient car park 2 minutes away with electric charging.

Cleanliness and maintenance of this place were far below what one could expect which caused us quite some discomfort. There were insects ( dead and live!) on the bedding, black debris on the bedding and floor in several areas of the flat caused. The bathroom floor was cracked, stained and dusty, toilet brush was broken- overall bathroom condition requires far more upkeep and cleaning. There were no basics like handwash/soap and dishwasher liquid. Very disappointing - I communicated my complaint on this platform to the hosts and received no response at all.