No17 The Promenade

The town itself is wonderful, and the hotel was quite attractive. Unfortunately, there were two serious issues: 1- There was a strong oil smell in the room from cooking, which was off putting, and it seemed as though we were sleeping in a deep fryer, and 2- we were made to feel very uncomfortable during breakfast. We were unaware of any rules to do with ordering, which we had done the night before with no comment from the hostess, so we hoped to share several entrées for our table. Rather than explain in a way that was kind, the hostess repeatedly said that she would have to “drag another table over”, and that she did not want to “food waste” which was heard by other guests, and was embarrassing. In the end, we changed our order, and she no longer made contact with us to ask about our experience, or offer more drinks or additional food if needed. The portions were actually relatively small, but were placed on massive plates, which we were easily able to remediate by putting similar orders on the same plate, for example. We had no problem finishing what we ordered, and we would have been more comfortable had she given us the original order. It was a very uncomfortable experience and we would not return.

Hotel was beautifully decorated, staff were very friendly & professional. The room was clean and had everything we needed. We would highly recommend staying here for a romantic getaway.

Fantastic weekend! Beautiful hotel with lovely attentive staff. We were thoroughly looked after all weekend. The communal rooms are so cosy and the sea view from the lounge and restaurant were stunning. Restaurant food was absolutely delicious and the drinks menu was wonderful. Loved the scottish gin menu. Would definitely come back.

Just wow one of the best places we have ever stayed Staff amazing We will be back

Absolutely stunning place. Wonderfully warm welcome. Excellent on site Italian restaurant. Very funky interior decor in beautiful Victorian house right on the sea front of Oban.

So so lovely! The property is beautifully decorated with a lot of thought and intention. Staff is lovely. Restaurant is great and a lovely breakfast was included!

View is beautiful as hotel is on the water. Breakfast is interesting in that you order the night before, but it works well and is excellent. Staff was extremely friendly. Parking is available but limited, so if the hotel is full you will pay for parking unless you arrive between 6pm and 9pm.

We really enjoyed this property. Staff were very friendly. Restaurant was delicious. Make sure to Make reservations for dinner.

All good, except the receptionist/waitress for breakfast. She was very brusque and short, as though “we” were putting her out. We sense she needs additional help, as in not enough staff. And we sense she’s not being managed. On leaving there was minimal interaction. Won’t stay again sadly as the hotel itself was pleasant.

Julia the manager is extremely helpful, welcoming and professional.