The Residences at CityWay

The apartment was not cleaned, there was a pair of dirty used underwear in a bedroom, the amount of hidden fees is ridiculous, I was over charged and never got refunded. This place is over rated. I would not spend your money here.

Property was great, just as describes, super cute 2 bedroom, clean, comfortable beds. Highly recommend and will look at this place agian when staying in Indy!! Only down thing was the checking in and all the messages I got. Had to go through about 8 text to find different information. Finding the unit wasn't easy either, they send you a link with an address and map but that isn't it you have to click through another portal off that link to get to the unit. After 2 phone calls we got there, had I known that piece up front it was easy.

We loved our stay here. The apartment was clean and spacious. Would stay here again & again. Although the instructions were clear, I still managed to get lost & confused in finding the building, but that was my fault.

Horrible experience. Customer service was very difficult to work with. Checking in instructions were confusing. Bed sheets were so staticky that I had to sleep on the couch the first night. Had to go buy dryer sheets to fix issue because there were none in the unit. Gym on site was not very nice and didn’t have a lot of equipment. Other units left trash bags in the hallway which caused a bad smell throughout building. Walls are quite thin and you can hear neighbors listening to tv and music.

Everything worked! Very clean. Good digital communication and instructions. I would have liked to have direct easy human communication in case we had a problem, but we didn't have any problems!

No directions on where the unit was located once we got the keys. Also, had issues with one of the apartments lock that screwed up our day.

At the beginning, it took us some time to get the code required to get the keys, but once we got it all went smooth. A pleasant place to stay in Indianapolis. Thanks, Hugo

The apartment itself was pretty nice, and more than met our needs. The owner was not very communicative, at all. More on that in a second. But the thing that really rubs me the wrong way is the parking. It says very clearly in the description that parking for one car is included, but the parking pass did not work. I had to pay $70 for parking in the garage over the weekend. I've tried for 4 days to contact the owner about it, with literally no response. None. Not via text or email. It's ridiculous, and absolutely on par with the level of communication we had throughout the process. After I selected this property, I received a random text asking me to scan a picture of my ID (which of course includes my address, date of birth, and so on. No security risk there). That was weird, but whatever. Then in the leadup to my arrival, I received an inordinate number of emails that were beyond confusing. I began recieving emails from Keycafe (with no description of who or what Keycafe was), links to websites that offered such helpful information as 'locate keybox'... it's a big building, things like that. Between arrival and when I finally got to my room was about 45 minutes trying to figure out the check-in process. This is probably best shown by the check-out email. It reads - Hi (name) Please see instructions for your departure: Mitten Housing will place a hold for the security deposit on your card day of check out. That's it. That's the instructions. Very frustrating