The Residences at CityWay

Pros: - Beds were comfortable - It was convenient to have the bathrooms attached to each bedroom. - the apartment was spacious - the location was optimal, close to our event and a lot of restaurants - Parking was easy Cons: - the room smelled like air freshers trying to cover up the smell of smoke. So strong it caused some of us headaches. - the bedding smelled like smoke - there were cobwebs all along the ceiling - there was a leak in the ceiling in the kitchen - the shower wasn’t clean (we found hair in it) - there was a blue glittery foam (maybe toothpaste?) on the floor of the right hand bedroom - only one bathroom had a garbage can - the “key cafe” was inefficient and hard to access. Continued to reset as I was trying to access it. I had to call for support when checking in and out.

Overall the experience was decent I had some difficulty with finding the building Key cafe was also difficult to find and access

Good stay

Great experience here! Very glad we chose to stay here.

We love the place very comfortable and convenient location

Little confusing getting the keys to the room. The room was more spacious and more affordable than local hotels we have frequented over the years. Easy walkable distance to local eateries, pharmacy, and stadium. Hope this is available next year for our return trip

Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.

The check in and check out procedure is VERY VERY complicated! WOW! NOT GOOD!

We stayed in the 2 bedroom 2 bath unit. It was clean and comfortable. It was conveniently located across the street from Agave and Rye and they served wonderful Mexican food. We also had breakfast at the Yolk. Located just around the corner. CVS is also across the street and they had a few groceries and other necessities. It’s also a good location for Uber. Checking in and retrieving the keys is fairly easy. You just have to read the directions. They’ve included some photos to make it easier.

The apartment was very nice and clean. The location was great Finding the key cafe was horrible. Need to provide much more specific direction to key cafe location.