The Residences at CityWay

This is a great location for anyone who is in town for a swim meet! Just know that, if you are bringing kids, there are a lot of young people who live in this area (great for vibrancy!) but the walls are thin, so, you know... later at night young people are going to do what you people are going to do and you can hear it. ¯\_(ツ)_/¯

The rooms were clean and updated. The kitchen had everything we needed. All appliances worked well. Nice hot showers and plenty of towels.

We had a great stay. Easy to get the keys . Very clean . Close to everything downtown .

The check-in process was not user friendly. Could have used better instructions. Parking ramp was fine once we figured it out. No signage to help you along.

Great place to stay and a great location!

Nice and clean Bedrooms, living rooms, and kitchen.

This place is much better than any hotel. Excellent for the price! It took a moment to get used to parking/pass and room key.

I stayed in a 2 BR Apt on a Sat & Sunday night. Here are details: - Check In: This is the most confusing part, by far. You will receive many emails and links to sign up for their services... that was a little annoying. When you arrive you drive up to the parking garage (also to confirm - parking is free and you have a garage fab pass to let you in and out as you wish) and have to click a link to get the keys out of a lockbox area. That process was VERY confusing, because my link wasn't working, the hyperlink didn't go anywhere. Thankfully the Prop Manager was literally standing there helping someone else check in and she helped me. Her name is Jyssica and she was fantastic! She gave me her cell # to call if I needed anything at all. Once I got the keys and she told me what direction to walk to get into the building, it was easy peasy for the rest of my stay. The apt was great - very clean, and great setup. the bedrooms are kinda small but the beds were very comfy. Full baths were great and spacious in each room. The kitchen and living room were a great touch to have for a 'hotel'. The building is cheaply built, I heard the folks in the apt above walking around, but as a short term guest it didn't bother me. Location is wonderful -- super easy to walk anywhere downtown. I give this a 9/10. If they can somehow figure out how to make check in much less confusing it'd be a 10/10.

The shower was hot enough and the bed and pillows were comfortable. Everything was clean and ready to go. All good. No complaints. The TV experience was lame. All smart TV's which required your own accounts to watch anything at all. The blinds didn't close out the direct light from street lights, so it was a constant source of bright light irritants when trying to sleep. The sounds from the street life and traffic were - just outside your window loud - but drowned out by the relentless movement of trains at all hours of the night. I never saw a pool. Maybe it was behind the complex across the street. No signs to invite you to find it.

The check in process is terrible. The address for the key cafe is wrong and the directions aren’t good either. It took a half an hour to just find the key cafe after I paid for an early check in when I tried to get the key it told me it was too early. The location is good for being in the city but overall it’s a pain. Also, the people above us were stomping around at all hours of the night so we got no sleep.