Home2 Suites By Hilton Garden Grove

I booked this hotel one month shot when I got there before check in time the front desk told me I have to wait because the cleaning people is not done yet so the front desk took my debit card and charged me I asked 3 times the front desk when it's gonna be ready kept on telling me it's not ready IVE GOT MAD WHEN ITS 1 hour and 35 minutes already the room it's not available yet and the messed up part when I talking to the front desk HE GAVE ME A SMIRKED THAS OUT OF THE LINE SO I CURSED AT HIM NOT COMING BACK HERE THIS IS B.S.hotel

NOTHING B.S.hotel

The room set up is nice. The separation in the room is perfect us and the kids.

I don’t usually leave reviews, but this stay was disappointing. We found a cockroach in the restroom, which was very concerning. On top of that, we were woken up around 7:00 AM due to loud neighbors slamming furniture and making excessive noise. After a long day, we were really hoping to rest, but that didn’t happen. Overall, the experience was okay and not what we expected.

The price.. it was definitely out of the way from the prices that other hotels charge near Disney park. That is was 8-15 minutes to Disney Park and close to highway, but not too noisy.

The fact that we requested from front desk several items like towels and other items for our accommodation, they didn't complete our request, therefore we just said forget it.

They had a big refrigerator and the TV worked

we asked for more pillows and you didn’t get brought up to your room because it was really busy downstairs and then when we came back from where we had to go and asked for three things again they said that they ran out. The bed was very uncomfortable as well, very hard. It was very hard to sleep.