Embassy Suites By Hilton Aruba Beach Resort

Ubicación limpieza y atención del personal bar de la pileta

Desayuno podría hacer sido de mejor calidad aunque no es malo para un 4 estrellas y falta de alguna otra opción de restaurante bueno para la noche

Fantastic experience for a family of five. Two double beds and a pull out, works for families! Not in the room much, but ample space for sleeping! The housekeeper did an outstanding job on keeping our room super clean and always left us bottled waters during our stay. The breakfast was outstanding, full of options, omelet station, pastries, oatmeal, waffles and plenty of other options that satisfied all our kids. They also have an evening reception which you get tickets daily and you get two beverages per registered guests. Pool and the numbers of chairs and loungers were all nicely maintained and spacious and clean. The beach is very close, you can either walk across the street or walk thru their tunnel and it’s a pretty nice and somewhat private beach area. We also really liked the fact there is a path that we ran or walked every day. The distinguishing factor that really shocked us, the staff was always working, keeping the grounds and breakfast areas super clean, and friendly. Overall, five stars, would definitely go back with the family!

Great value, friendly staff, nice pool area, obvious efforts to keep the facilities clean, the hotel beach is small but certainly enjoyable and the hotel is a very short distance from a larger stretch of Eagle Beach. The palapas at the hotel beach can fill up quick, but many were opening up again around lunch time. Hotel is close to nightlife in Palm Beach and near a nice grocery store and pharmacy. We rented a car and had zero problems. I would stay here again.

Clean and friendly staff.

Standing in line to get a drink during Happy Hour.

This hotel is fantastic! It is essentially brand new. It is VERY clean and the staff are all helpful and kind. The amenities are excellent. The daily brunch is out of this world. The location is perfect…just two minutes off of the main drag. I much prefer it here. The beach is fabulous and the service there is wonderful. We rented a Jeep and drove everywhere to explore the island. Loved it! We will be back!

Hotel has everything you likely need for a stay in Aruba and Jorge & Ransiel by the beach provided amazing customer service. Thaisa at front desk was also really helpful. Beach - very rocky so bring water shoes. Better off driving to walking to Eagle Beach. Breakfast - standard fare but not much variety, the staff work hard. Eating outside on the patio is a bonus. They need to have more vegetarian protein options. Happy hour was a nice touch with good drinks and snacks available. Prepare for a line up to get drinks. Pool - huge, clean and well maintained. Not much shade while in the pool. Loungers and sunbeds start to get taken by 7am. Towel staff are really helpful. You can reserve a sunbed for the day 24 hrs ahead of time for $80 USD which includes a $30 food and beverage credit. Housekeeping - my biggest complaint. Room wasn't cleaned adequately on most days. Lots of sand still on the floor, not providing fresh bottled water (although tap water is safe and clean), not providing new bags for the ice bucket etc. and once I found the housekeepers latex gloves just thrown on the floor. It's clear they aren't cleaning the rooms properly. Parking - ample spots available Overall, good value for money but room for some improvements.

My family visited Aruba over the past few days . First of all, I must say, I travel often and have never left a review so the fact that I am stopping to do so says a lot. The hotel grounds, lobby, pool area and amenities are A+. The bedroom and sitting area was fine but the bathroom was covered in mold. Our first night was horrible. We had dinner at the hotel's restaurant. The hostess was a gem. She was super sweet. The waiter...not so much. We waited forever for appetizers. As he kept walking by without checking on us after brining out water, we had to wave him down to ask him to check on it. Around midnight I discovered the temperature was not budging even though the thermostat was set on 65 from the time we checked in. I notified the front desk around 7 am. We went down to breakfast around 9:30 and still no one had come to fix it which prompted me to stop by the front desk to notify again. Around that same time, my husband reserved a rental car through the concierge service. We had plans to walk over to the beach so he reserved it for 1pm. Eventually maintenance came to fix the air.....right as we were about to leave. They had to block the doorway with a ladder to get to the a/c unit. We waited for about 20-30 minutes and then asked if we needed to be present while it was being fixed and asked if they could let us out the room. We proceeded on with our day at the beach which included tubing. Our tubing excursion lasted longer than expected because our boat abruptly lost power steering and had us stranded out on the ocean for about 20 minutes (that's another long story). Needless to say, we arrived back at the hotel at 1:45. Upon approaching the concierge desk, the concierge, "Janana", shouted my husband's name. He walked over and she said she had called him numerous times and why wasn't he answering his phone. He pulled out his phone and informed her that he had no missed calls. She proceeded to YELL and call him "rude" for not being back at the hotel at 1pm. She said he shouldn't have booked it if he wasn't going to be there. I then stepped in to inform her that we are guests and there is no reason for her to speak that way to us even if she did feel that we had to be there at a certain time. She responded again by saying he shouldn't have booked it. I informed her we first left late due to maintenance fixing the air in THEIR establishment and the time away was further exacerbated by being stranded on the water during our excursion. I then walked over to request management. Management (Aline) gave me a business card to send her an email explaining the complaint. I'm not sure why it was necessary considering other employees witnessed the entire interaction and could corroborate what happened. She did explain that Janana worked for an outside company and not employed by Embassy Suites. I expressed understanding but also shared she is a representative for them and it is not a good look. I sent the email immediately upon returning to our room and asked for a follow-up. That was on Friday. We checked out Tuesday and still no response via email, no call, no acknowledgement even though we passed that same manager on Saturday and Sunday. We also saw Janana on Saturday and Sunday still sitting at the concierge desk. Again, no acknowledgement, no apologies, nothing. Upon check out, I requested to speak to the manager again. This time I spoke to Angelo. I explained no one had responded to my email and I wanted a follow up. He said he never received the email. I sent it again while we were talking. He proceeded to tell me that Janana was removed from the Embassy Suites location. That may sound like a reasonable solution, but the whole situation and conversation felt very dismissive. I even reminded him that Aruba was supposed to be the "Happy Island" and based on our experience at this establishment; we experienced the complete opposite. In other words, avoid.