Seremonia Studios by Soyrumi

The apartments are new and very nice looking. Outside pool and rooftop views are very beautiful. They also have a small rooftop gym.

Accomodation didn't give us any towels. We got a lot smaller rooms than described in booking. The "sofa bed" is absolutely not suited for 2 adults. The property was unable to reach via phone or booking. The only communication was when we received code to enter the apartment, on further texts they were not replying.

I paid for a room with the pool and the pool was extremely dirty for the entirety of my stay. When I asked for it to be cleaned it wasn’t and then I asked for a partial refund because of us being unable to swim in the pool and I am yet to receive that even though I was promised I would get a partial refund.

Nothing

Everything the hot water, ac didn’t work and they dare to say everything was working and he doesn’t want to refund me a shame. No elevator I should have take my luggage alone nobody helped me !

Very nice and comfortable aparment.

There is no reception desk service, so every issue you have to report by WhatsApp what can be a bit bothersome, especially after 5 p.m. whan staff finish their shift.

The entire complex is new but not functional for guests

Not ready for guests at all. This shouldn't be on booking. Com . It's a new property, lots of snagging issues with it. No sound proof at all , tons of mosquitos in the room, the fan in the shower was bringing smoke smell from the neighbours..i don't smoke and it was very unpleasant. Water on the floor in the hallway and bedroom 2 days in a row, 5xcm depth water, very unsafe to be in the room! . Lucky it didn't damage my clothes from the suitcase. Noone to talk to at the reception as there's no receptionist. Maybe 1 HR per day when people are out. 10 X Maintenance doors from each room on 1st floor in the hallway were banging all the time as they have no locks, the wind makes them open and close 24/7! I barely slept in this property. Construction site nearby, lots of noise during the day from them. The roads from Kukulkan to the property are very very bad and my rented car barely made it twice per day journey. I didn't spend any time inside only to sleep as I didn't enjoy being there. I preferred to be out all day.Overpriced. Hard mattress, sheets not changed at all in between changeovers and I got dirty sheets on arrival. They purposely have black bedding... No hair towel , no kettle. Fridge was making a massive noise every hour and had to unplug it overnight. Shower head was clogged up and they eventually changed it , cold water for days until it for finally fixed. I was there for 5 days. No mobile Reception around the property, WiFi is only available in the rooms. I booked a room with pool and got a Room without one , never got the price difference refund as promised . Will take it further with my bank and booking. Com customer service Disappointing, don't waste your energy or money. I travel often to Tulum and stay in beautiful Air BnB apartments...

If you don’t mind the distance to the beach, the hotel is almost perfect, loved the design and all the facilities. Huge swimming pool, hammocks and jacuzzis. The bed was super comfortable and enormous. Pleasant staff, they dont speak english though.

On the other hand, there’s no room service, nobody cleaned our room or changed the towels during our stay, its about 20-25min by bike to the beach, no lightning on the streets in the nearby and many agressive dogs walking unattended what makes it pretty scary to ride or walk after dark

The room was pretty.

The issues with the bathroom. The toilet leaked my entire stay. The shower head was broken and did not properly spray. When I contacted the property nothing was done. It was a hassle getting missing toiletries such as towels and toilet tissue. My trash was never emptied my entire stay. The room lighting was also very dark. The rooftop hot tub was also not working.

Very beautiful building, the facilities are exceptional, love the design. The place is quite and secluded. Sunrise on the rooftop is something else! Bed is super comfortable and the hammock is a very nice touch.

Very difficult to find stuff. When we arrived, it was not ready and then after the cleaning, I’m not sure they changed the bedsheets. The water in the region is full of minerals, so the shower head always get clogged, so needed to take it off for the better shower.