Hotel Thaxter

Great location; everything you need in walking distance. Parking not included, but lot down the street. Extremely easy checkin- check-out. And they allow you to fill your water bottles and have Nespresso coffee.

The bathroom was clean, but the shower was underwhelming-- nice products though.

We arrived at the Thaxster Hotel at 1 AM. Check-in was easy, and communication before arrival was good. Unfortunately, once in the room, we noticed a loud noise, which I initially thought was the air conditioning. After turning it off, I realised it was coming from outside, likely a kitchen extractor or similar unit running nonstop. I reported it to reception the next morning and was told the issue would be resolved. Later that day, they said it had been fixed, but when we returned, they admitted it hadn't and that the noise would continue through our stay. Earplugs were offered (which I used on the second night after poor sleep the first). We were promised a room change for night three. We were moved, but to a downgraded room without the amenities we paid extra for, no kitchen area, robes, or coffee machine. I asked for a refund of the price difference and was told we weren’t entitled to one because we booked through Booking.com. Had we booked direct, it would’ve been different. It felt like we were being treated unfairly based on how we booked. We lost two nights of sleep and had to accept a downgraded room for the rest of our stay. Staff were polite, but we didn’t feel truly supported. The hotel was nice, and check-in was smooth, but they failed to provide the basic service expected—a quiet, restful night’s sleep. We won’t be returning.

Fine

We arrived at the Thaxster Hotel at 1 AM. Check-in was easy, and communication before arrival was good. Unfortunately, once in the room, we noticed a loud noise, which I initially thought was the air conditioning. After turning it off, I realised it was coming from outside, likely a kitchen extractor or similar unit running nonstop. I reported it to reception the next morning and was told the issue would be resolved. Later that day, they said it had been fixed, but when we returned, they admitted it hadn't and that the noise would continue through our stay. Earplugs were offered (which I used on the second night after poor sleep the first). We were promised a room change for night three. We were moved, but to a downgraded room without the amenities we paid extra for, no kitchen area, robes, or coffee machine. I asked for a refund of the price difference and was told we weren’t entitled to one because we booked through Hotels.com. Had we booked direct, it would’ve been different. It felt like we were being treated unfairly based on how we booked. We lost two nights of sleep and had to accept a downgraded room for the rest of our stay. Staff were polite, but we didn’t feel truly supported. The hotel was nice, and check-in was smooth, but they failed to provide the basic service expected—a quiet, restful night’s sleep. We won’t be returning.

Amazing, spacious room with nice amenities. Excellent location right near shopping and restaurants. Very easy check in.

I recently stayed 1 night at the Hotel Thaxter, and it was a perfect base for my time in Portsmouth. It's a lovely boutique hotel, I loved the design of my room and the lobby. My room was huge, plenty of space for just me, but it would also be enough for 2 people with room to spread out. Everything was spotless too. The keyless entry system was easy to use, no problems at all. There was also someone working at the front desk in the afternoon, who was so nice and helpful. I used their parking option where they park your car for you, I didn't feel like finding parking myself, and that was also easy (I had called in advance to book that). Their location is perfect if you're exploring Portsmouth, it's steps from the shops and restaurants. I absolutely loved my brief stay at the Hotel Thaxter, I wish I was there for longer than 1 night!