The Lubo - self check-in

The room itself was fine. Accessing the facility can be a little challenging for first timers. We had issues with the air conditioner, not blowing cold air. I reported it via the app, but they were unable to fix it until after we had already checked out. There is no on-site staff which can be challenging.

Clean and close to the shops. Easy check in and loved the restaurant and laundry service!

Ok- they overbooked there hotel, which I was not happy with but they made me reservations with a different hotel. I was thankful for this until I got to the hotel the rebooked me into. It was nowhere equivalent to their hotel, therefore I asked for the difference between the rates of the rooms be reimbursed to me. After 3 weeks, I have never received a response. I was not asking for a full refund, just the difference.

There were no linen or pillows placed on our bed when my husband and I got to the property and the laundry room was noisy with other guests using it until past midnight and being loud. They gave us another room with linen and in a more quiet location but it was inconvenient not having anyone onsite to help us out.

Our stay was fine, loved the restaurant, loved the location, but I absolutely hated the check-in process. We were stressed and the last thing we wanted was to stay. There and enter our info for 10 min while we were running late for something else. I wish they had a person to check us in or an easier method.

Easy to find and check in to. Thin walls and thin doors so you can hear all the noises. No body wash in the bathroom, only shampoo.

La technologie pour le check-in ne fonctionnait pas à notre arrivée, mais heureusement quelqu’un de l’établissement était sur place pour régler le problème. Belle chambre, hôtel moderne. Laveuse et sécheuse disponible. Dommage par contre qu’il n’y ait pas 4 chaises autour de la table pour les familles et que le sofa lit soit inconfortable.

Great location

The room was large and the property had some nice amenities. The location is perfect, right in the middle of the action in Lucerne.

Great location