The Lubo - self check-in

Really lovely stylish room, very pleasant and comfortable. Fully equipped kitchenette and trendy fridge, light fittings, stylish shower room. Excellent location and value for money.

Good location with clean room

Perfect! Great location . Clean. Safe. Kitchenette AC; receptive to questions. Would def stay here again. Cleaning staff very helpful.

We stayed in the 4 person family room. My teens were a little tall for the bunk beds but it was fun for them anyway. The room was so cute. We had no problems with the self check in. The instructions were easy to follow.

Good location in the centre of the old town. Enjoyed the proximity to food and drink options and Lucerne sights. However we had a number of problems. Mattress was comfortable but bed linen was not - was somewhat rough in texture. We had a room with a kitchenette which was great in concept but sparsely equipped, for example there was no way to boil water except in a large pot from which it was dangerous to pour boiling water; there was no dishwashing liquid or drying cloth provided. Separate shower and toilet rooms were painted black and dark green with very poor lighting so were claustrophobic and depressing. We had no hot water for the first 12 hours, which turned out to be a hotel-wide issue, and on several occasions the main hotel door would not unlock with the key cards, yet we had no communications from the hotel about these issues. The hotel website and internal notices said that the WeWash app was required to use the laundry facilities but this wasn’t the case.

This property was amazing! Comfortable, clean, friendly, very helpful when we had trouble using the self check in and when we asked to stay an extra night, they were able to accommodate us. We loved the property and the location.

The overall checkin process was fine even though it is self check. The rooms for our family were excellent and the ladies who worked the restaurant were terrific and helpful.

Main door not working….

This hotel is very well located and easy to access. The room was clean. For those that look to have the amentiies such as a coffee maker and small items in the bathroom, they are lacking. The room has a small kitchenette which was a nice surprise. However, the location and cleanliness of the room surpassed the smaller things.

Would not recommend. The room not feel clean and smells. Actually the stairs and corridors of the hotel also smell.