The Lubo - self check-in

A poorly designed air conditioning system had a condensate pump clicking very loudly every minute or two - which kept us awake for most of the trip.

The location of this hotel is the main selling point

Website was down and we got locked out of our room. The rooms are noisy, you can hear everyone leaving and entering the hotel. The pillows and air conditioning leave a lot to be desired.

I am always skeptical about "self-service" hotel, and this stay at Lubo confirmed it. It was wrong right from the start: 1.) the self check-in does not work, and I am forced to pay and make an international call to help desk to fix. 2.) the lighting in the room does not work, and I am told by the cleaning lady that no one will fix lighting till after the weekend (by then I woudl have checked out) 3.) the air-condioner makes noise every once and a while throughout the night, and of course no one can help; 4.) there is just no one you can contact to get any issues fixed it's definitey worse experience than some youth hostel we stayed in, and the latter is a lot cheaper.

we like the accessibility to the power, the economical use of space and the laundry was easy to use. however, check-in would have been easier if we have the reservation number handy or received through email which I didn't. all else was great.

Overall this is a good place to stay, though the en-suite shower was tiny and the digital keys you use to unlock the main doors and your room are on a browser, so if your phone dies or you can’t connect to the WiFi you would have a problem (though the hotel has its own WiFi so this shouldn’t be a problem unless power goes out).

I did not like the check in process, it was not as easy as it should. All others, was amazing!. I would go back again to this place.

The staff was great although they didn’t have enough knowledge about transportation or places of interest. Carpet was extremely all throughout the hotel. The lighting in the room was too strong and in one’s face. One usb outlet didn’t work. The iron board was too dented and the iron was cracked and chipped off at the tip that it could rip your clothes. Not enough towels because they don’t dry quick enough after a shower.

The Lubo is located in a very happening part of town. Charming squares, tons of restaurants and bars were footsteps away. The famous wooden bridge was a short walk and so was the promenade along the river. Lucerne main station is walkable, but be aware of the cobbled streets which make dragging trolley bags and strollers with small wheels difficult. Room was compact and fun with a queen size bed and two top bunks. Only complaint is that the AC was not very effective. We set it at 19 degrees C but the room wasn’t cooling at all which meant we were sweating all night. However we found that this is pretty common across Switzerland and we have been told across Europe. Definitely recommend staying here, we found it more cost efficient than other hotels in the area. The breakfast in the hotel cafe was yummy. Make sure you cross check the reservation number before you reach. The two numbers Expedia provided did not work so we had to call and get the right number.

Location is perfect , easy check in and out