Our recent stay at Jumeirah Gulf of Bahrain was unfortunately far below expectations. Upon arrival, October 28, several lights in our suite were not working, and the sofa bed was unusable due to exposed springs. The following night, the TV couldn’t be turned off and it kept turning on by itself around 11:30 p.m., lighting up the entire room and preventing us from sleeping. After contacting the front desk, we were asked to move rooms in the middle of the night with two sleeping children, an extremely inconvenient experience made worse by lack of assistance from the staff. We expected that we would leave our stuff in the old suite until next morning, because everything were unpacked, the children were sleeping and we were very tired. Unfortunately we were told we couldn’t, so at 12.30am we had to pack everything and move it all. The front desk were not helpful, not understanding and the service was very poor. With 3 different suites and lack of sleep, we were actually ready to leave, even thought we still had 4 days left. The first couple of days were anything than relaxing.
The next day, we were upgraded to a larger suite, but we still lost a lot of the day waiting for the suite to be prepared and our belongings to be moved, and we had to unpack everything again. Having spent nearly two days dealing with maintenance issues, room changes, and unhelpful service, the 50% discount we got offered for the first night was far from sufficient compensation. Despite assurances from a manager that our case would be reviewed further, when we told the 50 % discount for one single night wasn’t enough, we never received any follow up, neither from Jumeirah One customer service which I email. We go a “we are sorry” answer back, but that is far from good enough.
Besides that, the service was extremely slow, we often had to press the call button at the pool several times before anyone came, and even after ordering, food and drinks took far too long to arrive, even though there were few guests by the pool. Many items were also often “out of stock,” both when we ordered at the pool and with the room service. At the pool no one cleared away empty glasses or plates for hours, so that combined with the slow service, would be appreciated if that would be improved.
To be fair, the housekeeping, lifeguards, and pool staff were kind, and the pool area was pleasant. Those staff really made our stay better.
However, the poor communication and lack of hospitality at the front desk and management made our stay stressful the first couple of days and unfortunately left us very disappointed with this Jumeirah hotel. It gets 3 out of 5 because my children had a great time at the pool and restaurants and the staff these places were great. But the hotel and overall experience gets a 2 out of 5.