The Villas at Emerald Desert RV Resort

Amazing experience! Room was clean and well kept. The grounds were also well Kept and the staff was amazing! This is definitely a gem and we’ll be back!

Such a relaxing place to stay . We had a 3 bedroom villa , Pristinely clean , spacious , friendly staff . Great for a family or group. Perfect for what we needed .

Such a relaxing place to stay . Pristinely clean , spacious , friendly staff .

Check in was at 3pm. We arrived at 4pm. Front desk checked us in and when we got to the unit, a housekeeper was still cleaning. She seemed shocked that we were there. The room configuration online was also incorrect. In the description it said there was a twin size couch pullout. That was not accurate. The air conditioning was also not working great. Steven and Justin rode over in a golf cart and apologized for all the issues. They told me the room would be reimbursed in full. I told them I booked through Hotels.com and they said it was a simple process they were aware of and that they would take care of it. Our group was getting ready for our concert while housekeeping tried to finish cleaning the unit. We had to scurry from room to room as sections were cleaned and ready for us. We had to get dressed inside the walk in closet and got creative with sharing the master bathroom mirror. We left the unit behind schedule and barely made our concert. I also called the office to request toilet paper and never got a call back. Fast forward to 14 days later and the hotel has yet to approve the refund to Hotels.com. I have been copied on several emails from Hotels.com to The Villas at Emerald Suites and they have refused to respond. I have also stayed on hold many times while Hotels.com has tried to call. These calls are also ignored. Don’t stay here. They’re unorganized and liars. They made me a false promise of reimbursement so now I have to contact my cc to dispute charges.

The manager is not people friendly at all.

Super nice staff and very accommodating of my late arrival. Temps were in the 110’s and the AC was ice cold. The bed was pretty comfy though the bedding was more polyester than I like. (Makes me sweat) the kitchen was small but fairly well stocked with a fridge/freezer, a cook top, tea kettle and a kuerig for coffee. Good selection of dinnerware and pots and utensils. If I wanted to cook, I could have. The two things that bugged me and lowered my rating: 1) there was coffee but no sugar or creamer - not even the fake crap. 2) the floor in the bedroom felt like it had big holes under the carpet - it was a minefield and I tripped twice. (No harm done just lots of swearing)

Overall it was spacious and nice. The grounds were a bit rough, and the grass was pretty dead, but it was summer and hot. Units could use carpet to be replaced with Tile, which might be cleaner for all. All who worked there were very kind. We will stay there again.

Safety and quietness.

It was good, but the washing machines were not working, the laundry was closed, there were no extra bedding, and a cleaning person opened the door of the villa on Saturday morning and woke us up when we had to rest, "She said she was wrong "For the rest, a very quiet and excellent place to rest

There were a lot of flies by the door and the ceiling fan accumulated a lot of dust!