Occidental Tanger

Lovely hotel but strangely pulled together and designed rooms! Whilst clean and staff were lovely the hotel was out the way and not necessarily accessible unless using taxis! Breakfast and dinner selections were good as was Khaoula who made my stay and took great care of me! Otherwise unless you want to hide away this isn’t a central location

I spent one night during my travel around Morocco and it was perfect for me because it was so clean and comfortable

This is a very basic hotel, the rooms are small and poorly designed. The bathrooms are not in an enclosed space. The sink is 2 feet away from the bed in the open room. The toilet and shower are in separate enclosures, but you have to come out of them straight into the room, which is awkward and very uncomfortable if you’re sharing the room with someone else. Apparently all the rooms in the hotel are like that. The breakfast is also very basic, not much and if you don’t speak French or Spanish, you won’t know what you’re eating. This hotel is also far from any other restaurants or social places

We stayed here as part of a group tour of Morocco so we didn't choose the hotel ourselves. The room was good with a modern twist of the sink being in the bedroom. The bed was comfortable. It's obviously very popular with tour operators as there were many coaches there. This meant that breakfast was a challenge with the number of people wanting to eat. The staff were doing their best to keep up with topping up food, clearing tables, etc but they were overwhelmed with customers. We didn't use the pool. We had a group evening meal there which was good. Location - it's not near any visitor attractions as far as I could see. If you walk across the road infront of the hotel and walk through the rough ground to the other side then there's a lovely formal park to wander around. So, I've rated it as Good because it is. I don't suppose the hotel has much say on the timing of breakfasts for groups but it was too busy to enjoy breakfast. A reasonable choice at breakfast, perhaps a choice of fruit and yogurt would enhance it.

Our experience was far from to be perfect. Location is far, far from everything. The service is poor, you need to ask literally everything (to have a drink, to have a towel, even a fork for breakfast). The glasses and cutleries are dirty, so you can't understand if they are to be used or already used by someone. The pool is small and highlighted by Sun only till 4 pm. (And yes, you need to chase the personal to have a towel). Do not recomend

Swimming pool has very slippery floors, not cleaned, now lounge towels available both days and opened 20+ minutes after advertised open times today….. Room layouts are weird with wash basin in the middle, shower floors slippery too and caused me to slip up. Breakfast there is annoying, you press flat white or cappuccino and the machines give you hot chocolate….. also the toaster it terrible (it takes about 10 minutes to toast 2 slices of white bread (no exaggeration) 👎 Definitely not enough customer parking and staff need to learn more customer service for sure. I’d never go back, not worth the price at all.

.

Was veel geluiden in de nacht

Points positifs: Propreté , service de parking impeccable , grande piscine Points négatifs : 1) Chambre sans lit bb malgré l’indication de départ 2) pas d’intimité pour une famille avec bb (pas de salle de bain ) et chambre beaucoup trop petite 3) Condensation d’eau qui coule de la clime sur les tables dans la salle à manger ! Pour un hôtel 4 étoiles c’est un peu limite ! 4) Petit déjeuner très moyen pour un hôtel 4 étoiles 5) Personnel: - Mal formés , incapable de gérer la foule (sous effectif et personnel non chalant: serveurs qui discutent entre eux pendant que les clients galèrent à trouver des verres ou à trouver qqn à qui demander un café … ) - serveurs qui traînent des pieds , qui ne te regardent même pas dans les yeux ne dit même pas bonjour ! Jamais vu ça ! - Personnel à l’accueil qui ne disent pas bonjour, souvent sur leur portables !!! Sincèrement , je ne sais pas comment ils octroient les étoiles au Maroc mais cet hôtel ne mérite pas les 4 étoiles au vu de la qualité du service !! Je ne comprends pas! À marrakesh le service dans les hôtels est 3 fois mieux , peut être parce que la clientèle est plus étrangère ??? Les marocains du monde ne méritent ils pas un service à la hauteur de ce qu il paient ??? C’est désolant vraiment pour une aussi grande ville !! Même dans les pays asiatiques les plus pauvres on n’a un service impeccable et bcp moins cher ! C’est dommage !

Une belle expérience merci