The Swan Hotel and Spa

Room was nice and big. Good view and facilities with a big bed Breakfast was excellent Staff were all very eager to help

The bathroom needed some TLC - gaps between the tiles and could have been cleaned better plus the toilet seat wasn't stable

Lovely massage from Charlotte, great music and products and I feel so relaxed and refreshed. Thanks again

Gorgeous setting. But very disappointing for the money. Our room was tatty, unloved and absolutely boiling. Customer service was average. Good was delicious but expensive. For £370 a night bed & breakfast for a double room with a pull out bed for my son, I expected a nicer environment than the one we got. We had to sleep with the blind up in order to let some air into the room which was sweltering.

Everything

Nothing

Perfect situation, overlooking the water. Beautiful decor

We stayed for 3 nights and on the first night to say we were impressed would be an understatement. I even tipped the waitress in the restaurant over and above because of how well she looked after us. However nights 2&3 were a different story and we felt almost invisible. We weren’t asked if we wanted drinks, my partner went to the bar and stood and waited some considerable time to be served. It was the same for me when I went to the bar, we weren’t asked if we wanted food etc. This didn’t ruin the weekend by any means, it was a special trip for a special occasion but perhaps some additional customer service skills need to be encouraged for the bar staff. Also the bed was much to soft but that is just personal preference.